Training and Development Senior Analyst - Insurance Account (EH 1770)

Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!

Duties and Responsibilities:

Training Needs Analysis, Training Design and Development, Training Delivery and Training evaluationExecutes process / preprocess training to the Operations team and calibrates results acrossStandardizes and organizes training modules, and ensures to keep it updated aligned with the new releases in the processManages knowledge transfer, material development and training deliveryDevelops and deploys skills matrix program and understands the need to upskill or cross-skillCreates, refines and delivers new hire on-boarding program (pre-process and process)Collaborates with quality team and management across site to identify operational deficiencies and develop Lean, solution oriented, measurable trainingDelivers dynamic trainings sessions across the project to a diverse learning audienceEnsures effective knowledge transfer via an assortment of teaching techniques, assessment tools and continuous improvement opportunitiesManages multiple and high priority projects with competing deadlinesBuilds and maintains fruitful, beneficial relationships horizontally and vertically across organization

Qualifications:

Bachelor’s degree holderExposure to BPO, preferably technical support or voice projectsMust have at least 6 months of training or teaching experience or equivalentMust have at least 6 months of communication skills coaching experienceTechnical / customer service or its equivalent for a designated customer baseExperience in Life and/or Retirement Insurance field is an advantageGood working knowledge of productivity tools such as MS Office Applications

How to apply?

Apply in Jobstreet

Click on “Apply Now” to submit your application and upload your updated resume.In adherence to Accenture's process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application and during your interviews, a snapshot of your image will be captured for the same purpose.For faster processing of your application, please make sure to have your latest NBI clearance ready. For successful candidates who worked with previous employers, please prepare your approved resignation letter, SSS employment history and Statement of Account. Your recruiters will also remind you of other requirements you can prepare ahead of time.

Why join Accenture?

Competitive salary package, company bonuses, and performance incentivesNight differentialLoyalty, Christmas gift, Inclusion and diversity benefitsPaid sick and vacation leavesExpanded maternity leave up to 120 days*HMO coverage (medical and dental) from day 1 of employmentLife insuranceEmployee stock purchase planRetirement planFlexible working arrangementsAccessible locationsHealthy and encouraging work environmentCareer growth and promotion opportunities

*Terms and conditions apply.