Position Summary
The job holder will ensure activities related to delivery of trainings, assessments, and corresponding logistics with the objective to provide employees with supportive training environment and management with training data .
Required skill set
Specific to the client requirements:
· Train new hires (Customer service & soft skill)
· Provide refresher training and calibration sessions for existing employees
· Schedule, coordinate and administer process trainings, ensure delivery of a training plan
· Provide face to face coaching session
· Manage all training documentation as required
· Design training content as required
· Provide developmental feedback to the trainees on a regular basis
· Conducts needs assessment and determines an appropriate program to meet the needs
· Displays patience and dedication to bring trainees up the learning curve
Job duties and responsibilities
· Possesses effective delivery/training techniques and methods
· Understanding of teaching methodology, processes, learning theories and inter-personal and group dynamics to deliver training program, as well as relevant tools
· Ability to identify training needs accurately and communicate training needs to all stakeholders.
· Ability to extend follow- up support on the floor to sustain learning and improve performance
· Ability to develop content to meet ongoing needs in the form of refresher courses, quick studies, etc. with use of appropriate methodology
· Working knowledge of Word, Excel and PPT to complete reporting and documentation efficiently and effectively
· Ability to work closely with the quality team to ensure consistency
· Ability to understand and use basic analytical methods to identify problems for simple client scenarios and to recommend solutions
· Ability to translate business requirements into training requirements
· Excellent oral and written communication skills
· Excellent listening and rapport building skills
Education and other requirement
2 – 3 years of working experience in a Collections environment, with at least 1 years of experience in a training function preferably as a Trainer