Sales Training Specialist

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees - we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

JOB SUMMARY

Reporting to the Training & Development and Governance Section Head, the jobholder will be responsible for conducting Telesales basic training/new hire sessions and evaluate selling ability of Telesales through oral revalida sessions.

RESPONSIBILITIES

Conduct training support to Telesales BPO Agents through basic training/new hire sessions and evaluate selling ability through oral revalida sessions;Work closely with Sales Training Officer in creating new module and crafting/ suggesting / implementing improvement in the existing Telesales modules;Provide call quality assessment each month to identify strengths and weaknesses of Telesales agents;

QUALIFICATIONS

Bachelor's Degree holderAt least 1 year of working experience in credit card industry or call center industry an advantageWith at least 1 - 2 years exposure to Training Cycle, Development of Assessment tools, Instructional Design/ Module Creation, Quality evaluations, etc.Good Verbal and Written Communication SkillsStrong Attention to DetailsAccurateProficient in MS Applications

Other Details

Unit: Credit Card Sales Division

Rank: Rank & File

Location: Metrobank, Makati