Area：Metro Manila (NCR) Pasig
Industry Category：Education / Training
Position：Training & Dev
Department：
Number Of Recruits：several
Nature Of Work：Full Time
Gender Requirements：Male
Marriage Requirement：No marital status restrictions
Education Level： College Diploma
Work Experience：No work experience restrictions
Age：Above 18 years old
Salary Package：Negotiable
Job Description:Regularly identify and resolve content gaps from Search and customer feedbackBuild new KB pages from ready-made templates and edit/maintain existing content Monitor and update esupport/intkb content based on feedback and web analytics.Conversion and/or re-writing of support materials (e.g. technical documents, support cases, community posts, etc.) into a knowledgebase contentPromote and manage knowledge sharing initiatives for Support EngineersDesired Skills and experiences:Writing, editing, proofreading and copy-writing skill is a mustBackground on SEO is a plusWorking knowledge in HTML (able to handle hand-coded HTML in addition to WYSIWYG editors) is is an advantagePosses strong organizational skills, attention to detail, lateral thinking and be a fast learnerStrong English communication skills both verbal and writtenAbility to multitask and set priorities to achieve tight deadlinesWilling to work within catered customer’s regional time zonesCustomer service and detail-orientedKnowledgeable in Trend Micro Business products and support processes is an advantage