Technical Trainer

The Responsibilities

Conduct the overall training for newly hired FTEs, including orientation sessions of company policies and procedures.Research on client products and services to improve training and offer solutions.Provide operational guidance. Train, coach, monitor, recognize, support, and promote discipline in any given situation.Administer needs analysis/skill gap assessment and conduct refresher training when necessary. Carry out a needs assessment and performance reviews to officers.Coordinate and collaborate with fellow coaches to ensure a seamless customer experience.

The Ideal Candidate

You display a passion for teaching. You come to work motivated, and you bring positive energy to the room.Public speaking is second nature. Not only are you passionate, but you walk the talk. You have excellent listening, negotiating, and presentation skills aligned to a strong customer service orientation.You are a team player. You can work while maintaining an engaging relationship with leaders, clients, internal and external stakeholders.You are a leader of the people. You can build a highly engaging work environment with individuals of different backgrounds.You are flexible. Should a change of tide arrive, you can ride each wave in a snap. Adaptability is never a new thing.

Education and Experience

Bachelor's/College degree2 years of experience working as a Trainer in a BPO settingWilling to work onsiteWilling to work on any shift