Product Trainer / Learning Specialist

Develop/implement training programs for contact person personnelSupport the Operations team by providing development refresher and up-trainingsHandle new hire and cross training classesProvide direction in finding creative solutions for the training & development of people through a variety of learning methods including mentoring & coachingDesign learning strategies to fill needs as identified through analysis & in partnership with Quality TeamDevelop evaluation and validation instruments to collect and interpret date, assessing organization needs and training program effectiveness BASIC POSITION QUALIFICATIonSExcellent written and verbal communication skillsStrong technical and troubleshooting skills and flexible to changesStrong facilitation, problem solving, research and decision-making skillsStrong organizational and time management skills with the ability to plan and prioritizeAbility to demonstrate the interpersonal skills necessary for client and site contactExcellent product knowledgeTechnical and Supervisory background – Coaching CapacityExperience coaching and mentoring others in a complex, fast-paced contact center environmentSolid understanding of training processes and practices for adultsProven ability to create structured training materialCustomer and Goal orientedMust have no issues with attendance and have a positive work attitude WORK EXPERIENCEAt least 1 year of experience as a CSR/TSRAt least 6 months of Training experience.EDUCATIONFour-year college degree or equivalent directly related work experience.KNOWLEDGE / SKILLS / ABILITIESExcellent in written and oral communication skillsEffective listening and comprehension skillsAbility to recognize and resolve problemsAbility to assimilate a variety of information and make logical/consistent decisionsAbility to prioritize tasks in order of importance and manage time effectively to ensure deadlines are met TRAININGBasic Training for Trainers *Sitel is an equal opportunity employer and value diversity and inclusion at our organization. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, marital status, veteran status or disability status.