ILOILO - Training Officer (Online Streaming Account)

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coveragePremium workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #BeMore at workEasy to locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company with 26 years of experience and 350+ industry awards

What is your mission?

As a Training Officer, you are expected to design and deliver effective training workshops to both new and existing staff. You will equip new hires with up-to-date and relevant product knowledge and other required skills.

You are also required to perform these job functions:

Measure the success of each training through various methodsHelp make decisions that will enable CSRs to better serve our customersContinuously improve as well as be able to receive and give feedbackIdentify and solve problems, both individually and within a group training positionCollaborate frequently with many other teams and be able to demonstrate clear verbal and written communicationDemonstrate excellent coaching, development and management skills

Who are we looking for?

At least two (2) years in collegePrevious experience (2-3 years) in facilitating training for multiple types of audiences - both technical and behavioral skillsExperience (2-3 years) in helping to coach, develop, manage the performance and make key decisions for a team of new hires and existing leadersA history of excellence in their current role