Job Description:
• Responsible for the supervision of the performance of all rank and file positions directly reporting to them
• Responsible for associate development, merchandising, inventory control, safety and loss prevention to promote sales and meet profit goals.
• Mediate as necessary when there are customer complaints or concerns that needs immediate solutions.
• Ensures the highest level of customer service.
• Checks schedules of direct reports to maximize efficiency.
• Coordinates regularly with the Store Manager and Operations Manager for any changes/improvements in the store.
• Conducts PEP talks and meetings to direct reports.
• Coordinate with the other departments of the company to provide necessary reports.
Job Specifications
• Operates with initiative, commitment, strong work ethic & sense of urgency
• Exceptional customer service skill
• Motivator
• High energy
• Detail-oriented
• High level of inventory awareness and maintenance
• Results driven
Requirements
• Candidate must possess at least a Bachelor's/College Degree in Food & Beverage Services Management or equivalent.
• At least 3 year(s) of managerial experience in the coffee/bar industry.
• Candidates must poses proper knowledge in selling craft/imported beers.