Training Assistant Manager

Get to know our Team:The Driver Training team highly interfaces with both 2Ws and 4Ws Drivers. The team also interfaces with different departments inside Grab that has different training needs. You will get a chance to work directly with progressive thinkers from different departments - operations, marketing, engagement, communications, and strategy to help shape the brand and operations together as a team.The Grab Driver Training Department is responsible for making sure that our driver-partners and riders are empowered and equipped to provide 5-star service to our customers. Design, development, and management of Driver training modules as well as ensuring training is delivered and understood by driver-partners.Get to Know the RoleWe're looking for a pro-active creative thinker and problem solver who is willing to help transportation forward.The Day-to-Day ActivitiesTraining Content Design and Development

The Training Assistant Manager's main role is to effectively prepare drivers to succeed in the Grab Platform.Design & develop training curricula & programs about different operating procedures, service standards, and best practices in the Grab platform.Design & develop programs or modules with external providersTraining materials should be apt for different formats and different communication channels.Scopes training needs, identifies the appropriate intervention and implements program within agreed timeline and provides training solution optionsTAM will handle both 2Ws and 4Ws training content requirements

Project Management

Creates a training calendar and budgetReviews contracts with external partnersOversees efficient rollout of programsCoordinates the logistics for training events (food & venue arrangement, notice/invitation to participants, IDs, PowerPoint presentation, forms, manuals and other training materials), if neededPerforms administrative functions as required by the programs being implemented

Third Party Content Development

Sources for potential external training providers for training and development programs/activities for drivers, if neededevaluation of course outlines/programs submitted by different training consultants/providersReviews the proposals of training consultants/providers to ensure that training objectives, course contents, and training cost meet the budgetReviews and approves the design of training modules developed by external providers to ensure alignment to our development objectives

Metrics and Reports

Reviews and ensures complete, accurate and on-time submission of the weekly report and other reports as required relating to training and development;Submission of quarterly and annual reportsCreation of new training metrics designdocumentation of training processes in manualsRecommends changes in program content based on outcome of training metricsRegular update with trainers to cascade operational and product updates(Manila and Cities)Manages Trainers attendance and performanceCertification of new trainersCertification of trainers of new training material content

The Must-Haves

Must possess a Bachelor's Degree in Psychology, Human Resource Development Management, Behavioural Science or its equivalentMust have at least 2 years of experience in training/learning program design, execution, and evaluationAbility to facilitate/conduct and design training programsKnowledge and skills in training and developmentBasic knowledge in HR managementGood oral and written communication skillsGood interpersonal skillsGood presentation skillsNegotiation skillsProficient in word processing (Microsoft and Google)Has experience in training and content developmentRequired skill(s): excellent leadership skills, oral and written communication skills, facilitation skills, and project management skills

Our CommitmentWe are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.