Area：Metro Manila (NCR) Taguig
Industry Category：Manufacturing
Position：Quality Assurance
Department：
Number Of Recruits：several
Nature Of Work：Full Time
Gender Requirements：Male
Marriage Requirement：No marital status restrictions
Education Level： College Diploma
Work Experience：No work experience restrictions
Age：Above 18 years old
Salary Package：Negotiable
REQUIREMENTS:Bachelor degree in related field at least 2 years experience in the call center industryExperience in providing feedback to agents on areas of improvementOutstanding written and oral English communication skillsProficient in Excel and PowerPoint preferredWith 6months experience as Operations QAPrevious quality/transaction monitoring handling Financial AccountBFSI Experience preferredMust be amenable to work on shifting or graveyard shift and during holidays and weekends if neededAmenable to work on site - TaguigRESPONSIBILITIES:Complete the required number of evaluations each monthProvide coaching and feedback to agents on areas for improvementMaintain accuracy of data for feedback and reporting purposesMaintain monthly variance threshold with the clientFacilitation of calibrations with operations and clients (Remotely and/or Face to Face as required)Complete the required number of phone time / chat time set by the clientProvide reports and analysis highlighting weekly/monthly trends of the programFacilitate learning sessions with operations or support groupsAdherence to quality definitions, standards and guidelines