Area：Metro Manila (NCR) Taguig
Industry Category：Manufacturing
Position：Quality Assurance
Department：
Number Of Recruits：several
Nature Of Work：Full Time
Gender Requirements：Male
Marriage Requirement：No marital status restrictions
Education Level：Open to all levels
Work Experience：No work experience restrictions
Age：Above 18 years old
Salary Package：Negotiable
Job Description
Manages multiple projectsSupervises QA Analyst and leadsUnderstanding of budgeting and staffingManages quality improvement processesUnderstands call center trends and reportingStrategic and visionary in approach to issues; innovative problem solving skillsWorking knowledge of company financial objectivesCustomer service drivenAbility to build strong client/customer/staff relationshipsThrives as a team player in a fast-paced, high-energy, change-oriented environmentPrimary point of contact relative to QA processes, tools and staff.Develops and ensures daily execution of QA processes and support to the QA Sup/Leads for each site/program.Provides data intelligence relative to team-wide behavior opportunities. Leads QA improvement initiatives in conjunction with operations, training and acct managementPerforms other related duties and assignments as required and as assignedRequirements
Three (3) to Five (5) years call center management experience preferredExcellent oral and written communication skillsStrong Match and Analytical SkillsMonitoring Productivity ManagementQC Tools Know-HowRoot Cause AnalysisMetric Correlation AnalysisCSAT Deep Dive AnalysisPareto DiagramsCause & Effect DiagramsHistogramsCheck SheetsGraphsControl ChartScatter Diagram