Area：Cebu Cebu City
Industry Category：Manufacturing
Position：Quality Assurance
Department：
Number Of Recruits：several
Nature Of Work：Full Time
Gender Requirements：Male
Marriage Requirement：No marital status restrictions
Education Level： College Diploma
Work Experience：No work experience restrictions
Age：Above 18 years old
Salary Package：Negotiable
Responsibilities:
Ensures that the account meets the quality monitoring goal set by the clientPerforms real time and/or historical call monitoring and provides trend data to program team leaders and managersProvides side by side mentoring and coaching to agentsDemonstrate a strong customer service orientation and takes responsibility for follow-up to ensure customer's needs and expectations are metDetermine appropriate action to be taken on customer's behalf on prescribed resolution proceduresMinimum Qualifications:
College degree of any related courseWith at least 1-2 years' Quality Assurance experience in a BPO settingAbove average verbal and written English communication skillsProficient in using MS Office applications, and any quality monitoring systemsProficient in organizing data, analyzing, and presenting performance results and trends