QAQC Officer (Freelance)

QAQC of either non-video or video content

Can be assigned to manage or partly manage the quality assurance of any type of educational content regardless of subjectsCan be assigned to independently manage at least one small size project Support content managers in quality assurance as assigned

For the assigned project(s), he/she could be expected to

define and achieve the goals and timeline according to the resources available;work with other teams such as content development, production, academic, creative teams, and project owners as required;ensure educational content meets quality standards before release;Coordinate the error reports, validation, and fixing with the production team;Maintain proper documentation of processes and guidelines;Manage and communicate ongoing changes in tasks, goals, or performance;Monitors problems, propose solutions and implements changes as necessary; andProduce analysis and reports on content quality, with the purpose of tracking and improving content output quality as well as processes.

Contribution to the overall performance of the content department

Work with the content development team during the prototyping process, especially on production capabilities, processes, and constraints.Work closely with the production team to improve the quality of content produced.Support content managers in production management as assigned.

Others:

Ensure smooth transition of tasks from one team to another as required.Basic understanding of content development and production principles and processes.When necessary, may be required by the Content Manager to take on projects or tasks in content development or content production, on the same level as an Assistant Content Development Officer or Assistant Production Officer respectively.When necessary, may be required by the Content Manager or direct manager/supervisor to take on content department ad-hoc projects or tasks that are outside of standard content development, production, or QA QC phases. Examples may include but not limited to partnership building, or developing new content products or service offerings. Carry out other tasks and assignments as assigned from time to time. RequirementsEducation - Graduate of bachelor’s degree with any course from a reputable university. Experience - At least 2 years of work experience in a publishing company or related industry is highly preferredExperience in Quality Assurance is a plusExperience, knowledge, and skills in data-driven decision making, analytics and reporting is an advantageTechnical SkillsProficient in Microsoft Office or Google Suites such as docs, sheets, and slidesAble to proofread/copy edit academic materialsOther skills and abilitiesExcellent time management, stakeholder management, and communicationProject management principles and practiceLogical and critical thinker. Detailed oriented. A self-learner and self-starter. Seek out opportunities to improve.User-first mindset. Able to take on the users’ point of view and find ways to improve qualities.

Work Arrangement

Output-basedFlexitime; WFHProject-based contractCommunication and file sharing through email, chat, SMS, and callsA stable internet connection is required

Benefits and Perks

Work from home / remote workContinuous coaching & trainingPerformance-based bonusCareer mobility - Chance to be regularized based on performanceFlexible, tech-savvy, international environment and working stylesAnd more! (Exciting workshops, sessions to get to know your fellows, etc. depending on the team)