Area：All Cities
Industry Category：Manufacturing
Position：Quality Assurance
Department：
Number Of Recruits：several
Nature Of Work：Full Time
Gender Requirements：Male
Marriage Requirement：No marital status restrictions
Education Level： College Diploma
Work Experience：No work experience restrictions
Age：Above 18 years old
Salary Package：Negotiable
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Duties and Responsibilities:
Review, assess, and report compliance on process / procedure requirementsAssess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performanceConducts calibration with client counterparts and operating teams to ensure quality measure is aligned and understoodWorks with Quality Manager on change management process, tools enhancements, and work flow amendmentsProvide expertise and insight into complex areas of process workflowsAct as subject matter expert on client Tier 1 workflow policies and proceduresBring innovation ideas and help client create work process standardizationMay create new solutions, leveraging and, where needed, adapting existing methods and proceduresQualifications:
Open to College graduate and undergraduate with relevant work experienceMust have at least 3 years of work experience in Quality Assurance (QA) under BPO industryExcellent verbal and written English communications skillsAble to adapt quickly to changes in workflowMastery of all customer-communicationComfortable communicating with all levels of managementExcellent organizational skills and detail-oriented approach to problem solvingDemonstrated proficiency in multi-tasking and prioritizationProject management experience to include an understanding of business process improvement methodsUnderstand departmental policies and proceduresPassion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA’s, coaching, appraisals, etc.Must be amenable to work on a shifting scheduleMust be willing to work in AlabangHow to apply?
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Click on “Apply Now” to submit your application and upload your updated resume.In adherence to Accenture's process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application and during your interviews, a snapshot of your image will be captured for the same purpose.For faster processing of your application, please make sure to have your latest NBI clearance ready. For successful candidates who worked with previous employers, please prepare your approved resignation letter, SSS employment history and Statement of Account. Your recruiters will also remind you of other requirements you can prepare ahead of time.Why join Accenture?
Competitive salary package, company bonuses, and performance incentivesNight differentialLoyalty, Christmas gift, Inclusion and diversity benefitsPaid sick and vacation leavesExpanded maternity leave up to 120 days*HMO coverage (medical and dental) from day 1 of employmentLife insuranceEmployee stock purchase planRetirement planFlexible working arrangementsAccessible locationsHealthy and encouraging work environmentCareer growth and promotion opportunities*Terms and Conditions Apply