Credit Controller

Working within Billing to Cash, the Credit Controller will be responsible in managing portfolios which includes Fortune 500 companies and work closely with internal staff to achieve company objective by taking part in collection activities such as investigating delinquent accounts, analyzing account performance, and investigation of bankruptcy claims. The successful candidate is expected to coordinate efforts and/or refer accounts to third party partners when internal collections are not effective, maintain records, generate reports and recommend improvement to current practice. Billing to Cash is responsible for the processes from customer invoicing to cash application and reconciliation globally. The team is involved from the moment an invoice is created until the customer’s debt is cleared. 

Responsibilities:

Resolve client disputes and follow through to satisfactory resolution which results in payment of invoicesCoordinate efforts and/or refer accounts to third party partners when internal collections are not effectiveManage the decision process on disconnecting customers when payments cannot be negotiatedHandle complicated cash application issuesMonitor & analyze collection trends & identify debt issues at an early stage for resolutionAid Regional Credit Managers in compilation of monthly credit control reportingRecommend any changes in country credit control tiering & mapping to improve efficiencyEnsure actions from monthly business unit debt provisioning meetings are followed-upEnsure accounting for bad debts & provisioning comply with accounting standardsBuild effective relations with CA & Business Unit managementCollaborate closely with Finance to ensure thorough financial analyses of the viability of commercial propositionsHelp regional implementation of Credit Control Global template & country adherence to it thereafter

Qualifications:

Must have solid 1-2 years collections or accounts receivable experiencePrior experience in dispute resolution and managing accounts receivable books of businessStrong English communication skills - verbal, written and presentationAbility to partner with senior leadership team to help them visualize and design their presentation and reportsAbility to work under pressure and to exacting time scales on occasion and a team playerMust be willing to work on any shift schedule