Hotel Data analyst

Purpose of the role:

As part of the CMS Hotel Content Management team, the Data Analyst works on data quality improvement by checking of static descriptive content stored in Amadeus and dynamic data returned by Hotel Chains at time of shopping/booking in order to detect incorrect or missing content. The Data Analyst sends reports to Product Management and all teams involved, informs Hotel Chains of all issues or changes to be made and enhance the Hotel Content platform by adding data via cryptic entries, sending XML messages or adding files to a FTP server. in case of functional issues detected, the Data Analyst will open IRs to R&D teams and do the follow-up.

The Data Analyst performs extensive data check in Amadeus cryptic, graphic interfaces as well as API-Web Services, in messages transmitted by Hotel Chains and by analysing the Business Intelligence reports.

He/she will also support Product Management for tasks that require lots of manual checks and will assist on improving generation of automated reports by identifying specific key elements or performing data clean-up.

If required, the Data Analyst will assist on managing Hotel Content Management team : Customer product activations, data updates in production, operational support to implementations, data monitoring, investigations of IR/PTRs and solution findings through data correction, escalation & follow-up.

Provides data expertise necessary for customer product activations, data updates in production, operational support to implementations, data monitoring, investigations of IR/PTRs and solution findings through data correction, escalation & follow up.

In This Role, You'll:

At the entry level Data analyst is accountable of Data Maintenance & Content Management activities:Ensure correct & appropriate Data is received from Customers & Providers as defined by SLAEnsure total integrity of product-related Data according to products and customer segmentProvide Quality Analysis , Quality Checks & monitoring on product Implementation projectSystematically check Hotel Details and Features.Advise Hotel Providers to add or correct missing/incorrect content and perform any necessary update in Amadeus.A Posteriori (Existing Properties) Monitoring - Check of data provided by Hotel Providers and identify inconsistency which need to be reported to our Data ProvidersRate Audit: Perform the validation of corporate and negotiated rates with the application, analyze of the results and identification of the reasons why rates are not being returned as they do. Manage users and create input files for rate validation.Perform availability audits on GDS properties and Aggregators (e.g. AVH), creating chain reports to be sent to Hotel ProvidersImprove the algorithm of the application generating automated reports by enhancing list of keywords for some specific elements or performing data clean-upEnsure correct & appropriate Data is received from Customers & Providers as defined by SLASupport production by solving and monitoring data problem (IRS/PTRs) respecting SLAEnsure total integrity of product-related Database according to products and customer segmentProvide Quality Analysis , Quality Checks & monitoring on product Implementation project

about the Ideal Candidate:

Bachelors Degree preferredMinimum 3 years of experience on Content management department or 2 years of experience in product definition or Implementation teams.Good understanding of Hotel Industry, Hotel distribution, GDS environment and Content Management activities.Excellent communication skills. Other languages will be taken into consideration.Knowledge on Amadeus products and solutions, Incident / Problem management is a plus.Very good analytical, Problem identification, decision making skills.