Role Overview:
In this role you will leverage your deepening knowledge in one process or more and participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective customer service to the client. You will perform tasks in line with the written procedures or assigned by senior staff under supervision.
As a Process Associate you will be expected to:
· Demonstrate developing knowledge of the structure of the systems and modules used in service delivery in the specific area and the Automation Drive Suit & DGEM Tech offer
· Have good knowledge of the process, policies and desk top procedures within their engagement
· Identify simple ideas that add value to day-to-day operations or tasks and makes improvements to process within own area of remit
· Display a willingness to keep abreast of the technological developments in process specialism
· Adhere to the IS regulations and policies
· Use specific, simple analytical models and tools to the specific situation
· Read analytical reports and interpret them in the given context and can apply sound levels of logic to tasks undertaken
· Understand that individual performance (efficiency and effectiveness) impacts the performance of the overall engagement
· Be prepared to flag issues and ask for help in areas of uncertainty/volatility e.g. any changes in controls/resourcing/delivery model
General Responsibilities / Accountabilities:
· Responsible for chasing outstanding invoices from customers of our clients.
· Play a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively
· Contact overdue customers and chases for payment in accordance with rules set by the engagement
· Issue and monitor automatic and manual reminders to customers
· document customer interactions into system
· Maintain a ledger as part of the credit team
· Performs basic reconciliations
· Follow control and compliance regulations
· Maintain accurate and up to date customer details and account records
· Proactively collect and escalate overdue accounts and ensures customer payment to terms
· Build and maintain strong relationships with external customers
· Proficient Negotiation skills
· Able to communicate with key stakeholders across different levels in a manner that leads to desired outcomes
Qualifications (Education/Experience/Certification):
Education: Bachelor degree in finance, accounting or a related field or 1 1/2 years of equivalent work experienceWork experience: 1- 3 yearsProficient in ExcelMust have a proactive, positive attitude and be comfortable working in a fast paced, growth-oriented environmentHigh attention to detail and ability to manage tasks simultaneouslyGood Communication skills Minimum English at CEFR Grade A2 (elementary) or equivalentDemonstrates a willingness to certify in DGEM Tech technologiesExcellent teamwork skills and capable of working independentlyWilling to work onsiteOpen to shifting scheduleService & Delivery: Planning & Organizing, Managing & Controlling, Requirements Assessment, Analytical Problem Solving, Solution Design, Project Closure, documentation