CEBU CITY-Associate Quality Manager- Healthcare

ASSOCIATE QUALITY MANAGER

Roles and Responsibilities:

Drive implementation of QMS models like ISO 9001/EFQM/COPC/ESCM etc. across the organization and in various client accounts Drive implementation of Process improvements through Lean/Six Sigma and PDCA Responsible for Project governance including identification, approval of project charters, tracking of project status, the effective closure of projects, and delivery of targeted financial and metric benefits Manage and conduct the Internal QMS audit, SOW audits, and transition audit processes Manage Idea generation and best practice sharing forums Manage Quality internal communications Periodic reporting to management on improvements achieved. Mentor Process improvement projects to successful closure to achieve targeted improvements and financial benefits Identify and develop end-to-end process transformation opportunities and strategic profit improvement initiatives Lead new process design (Designing As-is and To-be Process Mapping) and propose alternate business process designs Promote and govern sharing of best practices from other locations/processes to improve process performance Design and Impart training Operational Excellence Tools (5S, RCA, Lean, Six Sigma, Standard Work, Continuous Improvement, Tiered Accountability & GEMBA) to BBs, GBs and YBs, and others and evaluate training effectiveness Support & guide staff on quality-related projects as a part of their career development plans.  Lead Tech M efforts towards preparation for quality-related audits both internal as well as external 

Applicant’s Specifications & Qualification:

Graduation (any discipline) with 10-12 years of experience working in an International/Domestic BPO/KPO Should be open to work 24/7 Expertise in implementation of QMS models like ISO 9001/COPC/EFQM/ESCM in BPO/KPO Six Sigma Green Belt certified with at least 3-5 high-impact projects lead individually Hands on experience in 5S, RCA, Lean, Six sigma, Standard Work, Continuous Improvement, Tiered Accountability & GEMBA Experience in managing Quality programs in multiple locations including remote locations. Strong business acumen and the ability to develop and deliver rigorous financial and/or statistical analysis to quantify business case scenarios, options, and risks Ability to view the issues end-to-end and develop RCA and corrective action plans with tangible results. Demonstrate excellent communication skills; ability to present ideas and solutions in a logical and articulate manner with the self-confidence to work with Senior Executives Ability to work within a challenging environment with tight delivery timelines; Self-motivated Team player and a proven leader Out-of-the-box thinker to develop tools and processes for the best utilization of resources. Ability to manage internal and external clients; Strong conflict management skills. Self-motivated Team player and a proven leader Excellent skills in Excel/Quality Tools / Data Analysis /Minitab/Analytical Skills / Reporting