We are an award-winning, global outsourcing company primarily providing our clients a channel to meet their hiring requirements. As a Branding Management Specialist, your role is vital in ensuring customer satisfaction; thus, contributing to our organization’s growth and success.
A SNAPSHOT OF YOUR ROLEAs a Sourcing and Branding Management Supervisor, you are a front-liner in providing excellent customer service through accurate profiling. You define the way our audience thinks about us as an employer of choice. From logos and colors of digital and print media to focused advertising spaces, you keep our brand’s visual standards and develop communications to drive candidate attraction and engagement through merchandise, digital channels, social media, and recruitment experience.
You’re the genie that fulfils our talent attraction to support organization growth. As a sourcing supervisor, you will be assisting the sourcing manager for PH-wide deliveries in implementing tactical and strategic sourcing activities to help strengthen brand image, increase applications for different agent and support roles and become the employer of choice. Assuring consistent progression and innovation of current processes to become ahead of the game amongst competitors
As Sourcing and Branding Management Supervisor you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.
Your day could see you as:
· Develop and refine uniform graphic standards and visual brand strategies.
· Promote and enrich brand consistency in recruitment processes, and print and digital marketing.
· Ensure brand communication for areas of responsibility are consistent with the company and brand positioning.
· Manage and enhance the company's brand or reputation on different marketing channels.
· Identify brand-building areas.
· Develop and execute brand management plans.
· Analyze and support both category and cluster marketing plans to align with brand strategy and achieve annual operating plan goals.
· Coordinate objectives with marketing and creative departments.
· Develop accountability structure for stakeholders.
· Create and enhance agency and partner relationships.
· Leverage customer insight data to refine brand management.
· Develop and implement media planning, buying, and innovation strategies.
· Coordinate and manage content and information sharing among departments, divisions and external customers and divisions.
· Provide design and direction for collateral, web, product packaging, and other visual communications media for the company.
· Team Development and Performance Management
• Creation of a developmental road map for each direct report.
• 1:1 competency-based discussions
• evaluation & documentation of the competency
• Determining developmental opportunities - learning sessions, projects, team-building
• Oversee succession planning for specialist
• Ensuring that the developmental progress is on-track
• 100% fulfillment of metrics
• Goal Setting
• Tracking of Goals vs Actuals (integrity of data)
• Tracking of ROI (conversion, productivity, customer sat)
• 1st point of escalation on sourcing plan concerns.
• 2nd level approver of the sourcing plan.
· Stakeholder Management/Client Management
• 100% Fulfillment of account hiring requirements.
• Determines what updates are essential and necessary.
• Knowing who the stakeholders - what do are they need, what they expect.
• Established partnership - has a good understanding of the business, create appropriate recruiting strategy.
· Support Relationships
• Established effective collaboration with other support teams.
• Ensures there is enough visibility and leadership to represent the department.
• Partners with other departments to address concerns that impact recruiting
· Reporting and Analytics
• Effectively determines frequency of the reports and which stakeholder should be updated
• Effectively creates reporting format, analyzes data and provides recommendations
• Can clearly discuss and articulate the objective of the report, trends and outcome of the data
• Uses the analytics data to make recommendations to address gap or optimize output
A BIT about YOU• Must have a proven track record in supervising a sourcing team in a BPO or in a related industry
• Creative, can conceptualize and execute successful campaigns
• Developing and implementing strategic process in line with profiling and recruiting
• Formulation, review, evaluation and improvement of recruitment processes, policies and tools to achieve staffing goals and maintain quality
• Managing and motivating the team to ensure that they produce results, meet or even exceed their targets and goals.
• Partnering with hiring managers in determining staffing requisitions to improve quality of candidate endorsements through proper guidance on profiling as aligned in the business need.
• Knowledgeable in applicant tracking process and systems and competency-based system methods
• Strong English communication skills both written and verbal
WHAT SUCCESS LOOKS LIKE· 100% requisition fulfillment across the board
· Strong working relationships with clients and other stakeholders
· Brand awareness through social media and OOH
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
· Collaboration: Brilliant jerks can be brilliant elsewhere.
· Impact: Do, get it done, create impact.
· Passion: Be positive, bring passion and energy.
· Transparency: A transparent team can help each with other.
As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security.
You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.