Alabang | Quality Assurance Team Lead | With Signing Bonus*! (EHA 2807)

Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!

Duties and Responsibilities:

Assess quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with operations team to improve quality performance.Establish quality governance process with client and operations to ensure effective communication and organization, including change management, tools enhancement and process changes.Drive investigation of highly sensitive issues affecting client, working with different teams to understand why and what happened.Proactively identify opportunities and coordinate with different functions – operations, training, workforce, and reporting towards quality improvement.Surface creative workarounds for quality issues where tools are the root cause and a technology solution is not imminent.Establish governance with the Training & Policy team to execute requirements from client and internal stakeholders.

Qualifications:

Bachelor’s degree holderMust have at least 8 years of overall experience in Quality Assurance under BPO IndustryMust have at least 2-3 years of experience in Quality Assurance Team Lead roleExperience in managing quality control/quality analysis or leading cross functional quality improvement projects and teamsProven track record of collaborating with cross functional groups to produce results.Demonstrated ability to perform well in a rapidly changing global environment.Strong critical thinking and problem-solving skills

How to apply?

Apply in Jobstreet

Click on “Apply Now” to submit your application and upload your updated resume.In adherence to Accenture's process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application and during your interviews, a snapshot of your image will be captured for the same purpose.For faster processing of your application, please make sure to have your latest NBI clearance ready. For successful candidates who worked with previous employers, please prepare your approved resignation letter, SSS employment history and Statement of Account. Your recruiters will also remind you of other requirements you can prepare ahead of time.

Why join Accenture?

Competitive salary package, company bonuses, and performance incentivesNight differentialLoyalty, Christmas gift, Inclusion and diversity benefitsPaid sick and vacation leavesExpanded maternity leave up to 120 days*HMO coverage (medical and dental) from day 1 of employmentLife insuranceEmployee stock purchase planRetirement planAccessible locationsHealthy and encouraging work environmentCareer growth and promotion opportunities

*Terms and Conditions apply