Area：Cebu Cebu City
Industry Category：Manufacturing
Position：Quality Assurance
Department：
Number Of Recruits：several
Nature Of Work：Full Time
Gender Requirements：Male
Marriage Requirement：No marital status restrictions
Education Level： College Diploma
Work Experience：No work experience restrictions
Age：Above 18 years old
Salary Package：Negotiable
Role PurposeThe purpose of this role is to conduct audits to ensure quality compliance within the account.Responsibilities:Conduct process quality audits as per planConduct various process audits (1 audit/ agent/ week) as per procedure and guidelinesFor agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ weekPrepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as requiredConduct weekly analysis to identify the error trends and for top2 errors, conduct root cause analysis (RCA)Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.Behavioral CompetenciesProject Management SkillsAnalytical SkillsExecution ExcellencePassion for resultsStakeholder ManagementQualifications:Preferably a graduate of any life sciences courses (Nursing/Rad Tech/Med Tech/Biology, etc.)Must have at least 2 years’ of relevant experience.Experience supporting healthcare/life sciences/medical devices account is a plus!Amenable to work on site (Cebu City) and can start ASAP Perks and Benefits:Incentives and bonuses20% Night DifferentialHMO on day 1Paid Time OffsLife Insurance