Area：Metro Manila (NCR) Makati
Industry Category：Hotel / Restaurant
Position：Hotel / Tourism
Department：
Number Of Recruits：several
Nature Of Work：Full Time
Gender Requirements：Male
Marriage Requirement：No marital status restrictions
Education Level： College Diploma
Work Experience：No work experience restrictions
Age：Above 18 years old
Salary Package：Negotiable
Job Summary: The position is responsible for the overall customer service impression of the property for handling guest’s check-in, check-out, requests, and inquiries. Ensures smooth and efficient operation of The Mini Suites reception area.
General Responsibilities:
Guest ServicesEfficient check-in and check-out (within 10 minutes)Positive guests’ comments/feedbackAnticipate guest needs, handle guest inquiries/complaints and solve problems as they ariseHandling of VIPs and special requestsGuest Room ControlAble to allocate rooms according to guest preference/guest stay historyRoom upselling / paid room upgradeCashiering and controlNo shortage or overage on cash fundNo audit findings for the last 3 monthsSchedule
6 days per week and shifting scheduleCompensation
Basic Pay + Performance Incentives entitlement upon the date of hireDuty MealUniformCompany Leave Benefits (12VL/12SL) - pro rated and earning upon date of hireOthers to be discussedMinimum Requirement
Candidate must possess at a Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent.At least 1 - 2 Year(s) of working experience as Front Office Agent / Guest Service Agent in a Hotel settingRequired Skill(s): Excellent Customer Service, Cashiering, PMS