₱ 20000-40000 PHP / Monthly
• Conduct regular evaluations following targeted sampling plans for all channels
• Ability to address real time call and ticket and review requests
• Conduct QA coaching and huddle sessions with the service desk agents
• Calibrate with Operations on process changes and its impact to the service desk and clients
Requirements:
• BS/BA college graduates with 2 years of Call Center Quality Analyst experience
• With Financial or banking experience
• Knowledge of quality concepts, terminology and objectives
• Knowledge of MS Office (Word, Excel and Access required)
• Proficiency in online tools required for the position being audited
What we offer you:
• A competitive salary and benefits.
• Great work spaces with dedicated and motivated colleagues.
• A variety of career development tools, resources and opportunities.
Location: Makati/Pasig/Cebu
Schedule: Night shift (Temporary work from home until further notice)