Area：Metro Manila (NCR) Pasig
Industry Category：Manufacturing
Position：Quality Assurance
Department：
Number Of Recruits：several
Nature Of Work：Full Time
Gender Requirements：Male
Marriage Requirement：No marital status restrictions
Education Level： College Diploma
Work Experience：No work experience restrictions
Age：Above 18 years old
Salary Package：Negotiable
Job title: Quality Manager
Reports to: Lead Manager
Key responsibilities
Oversees Contact Center Quality Assurance StandardsEstablishes Standards governing customer interactions and implements monitoring programsDesigns training programs with the Training team to optimize processes and correct Quality-related issues in OperationsOwnership of the Quality / Customer Satisfaction / Agent knowledge scoresChange management - ensures that the production floor is quickly aligned to changes and expectations from Client/Stakeholders, through education, training, and special campaignsOpportunity identification and addition of value to Client/Stakeholders business through learning acquired from operationsRecognize, encourage, enhance, and share Quality best practices across project teamsReport to management on Quality trends and variancesSkills development for QA Supervisors and AnalystsQualifications & Desired Skills
Experience: 5year and aboveEducation: Graduate/Post GraduateSkills
At least 5 years managing a QA Team in a BPO setting, with at least 2 years as a People ManagerHighly analytical Expert in Advanced Excel and Data AnalysisCOPC/Six Sigma certified preferred but not requiredWilling to work on a shifting schedule