BGC, Taguig - Korean QA Specialist - Social Media Account

Education:Minimum of a 2-year Associate Degree but Bachelors’ degree complete or in progress is preferredOR 2 years of college if part time, unless otherwise mutually agreed upon Responsibilities/Experience:3 or more years of relevant previous customer services experience (preferably in contact centers, includes time in a quality assurance role)2 or more years in a quality assurance role (BPO-related experience is highly preferred but not required)Live customer support experience (phone, chat, email, in-person, etc.) handling US based users.Live customer support experience for users in a Korean speaking country is a plus. Technical Skills:Strong analytical, problem solving and general troubleshooting skillsExcellent general computer skills Soft skillsExcellent written communication and interpersonal skillsMust exhibit active listening, be able to probe effectively and handle issues and complaints in a courteous, professional and friendly mannerProblem solver, able to multi-task, think creatively and escalate issues and ideas to solve these issues.Strong customer first focus and ability to provide excellent white glove support, even when delivering bad news. Proven ability to de-escalate customer issues using soft skills and empathy is keyTech-savvy Language:Bilingual with intermediate to excellent spoken and written English communications skills and near-native to native Korean language proficiencyFamiliarity with cultural norms (specifically for Support) of a Korean-speaking country.Experience living in Korean-speaking country preferred.