AFTER SALES WARRANTY AUDIT LEAD (CPA)

[Soundness management] Identify an issue by analyzing approved service cases.[Warranty and return approval] Examine whether claim data is reasonable. If the case meets the standard, approve it. Separate exceptional cases.[Unit cost management] Examine whether a new customer’s contracted cost for each product is appropriate.[Credit management] Manage a customer’s claim and payment status. Discuss and resolve with relevant departments when issues happen.[Managing service costs] Calculate and manage service costs paid to a customer and analyze data to establish an improvement measure.[Understanding inspection logic] Find out if there is something wrong with the approval logic.[Audit] Execute audit on partner operations and suspicious claims[Reporting] Weekly, Monthly reporting of audit findings, warranty closing[KPI Management] Manage KPI through regular reporting, identifying trends, and executing actions for improvement if neededOther tasks that may give to you.

Job Requirements:

Bachelor’s degree in business/finance/accountancy/engineering or other related coursesMinimum of 5 years related work experience in warranty, audit, or financial reportingWith SAP experience/exposureMust be customer service oriented, data-driven, and have strong analytical skillsMust be familiar with how to make presentations and use MS Excel (pivot, vlookup, etc.)