Area：Cebu Cebu City
Industry Category：Manufacturing
Position：Quality Assurance
Department：
Number Of Recruits：several
Nature Of Work：Full Time
Gender Requirements：Male
Marriage Requirement：No marital status restrictions
Education Level：Open to all levels
Work Experience：No work experience restrictions
Age：Above 18 years old
Salary Package：
₱ 22000-26000 PHP / Monthly
₱ 22000-26000 PHP / Monthly
Provide quality metric analysis on compliance scores, CSAT/Customer Satisfaction, first call resolution and other agent quality performance measures
• Provide root cause analysis on program, team and agent level identified opportunities
• Provide recommended intervention activities to address quality metric opportunities identified
• Provide training agenda feedback on nesting quality metric performance
• Provide analysis on other operational metrics such as average handle time, emails per hour, etc…
• Monitor QA Scores of the assigned account
• Track and act on customer feedback
• Review Quality parameters and make changes whenever necessary in consultation with Operations
• Monitor Calibration levels
• Prepare Quality Improvement Plans