Shift Manager

Job Summary:The CAFE SHIFT MANAGER reports directly to the General Manager. He/she is assigned to direct, manage and supervise the activities of the Café to ensure the profitability of the business and customer satisfaction.FUNCTIONS AND RESPONSIBILITIES• Manage day-to-day operations of the café.• Ensure the cleanliness and maintenance of the café at all times.• Recruit, hire, train, and supervise café staff.• Oversee scheduling of staff members and manage manpower pooling and rooster.• Manage and monitor budgets to ensure that the café remains profitable. Actively find ways to lower operational costs while expanding the cafés customer base.• Monitor and maintain stocks inventory.• Resolve customer complaints regarding food quality and customer service.• Suggest new menu items based on customers’ preferences and feedback.• Identify strategies to retain and attract customers.• Develop and maintain a good business relationship with partners, lessors and relevant regulatory agencies/offices.• Maintain updated records of daily, weekly, monthly and annual revenues, expenses, stocks, and product movement and generate corresponding Management Reports.• Monitor and ensure business compliance.SKILLS AND REQUIREMENTS• Business-savvy with strong leadership skills.• Customer oriented with above-average communication skills.• With skills in both management and administration in order to lead a team, allocate resources, and make intelligent decisions about best strategies to improve the profitability of the café.• With good time management and organization skills to handle multitude of tasks efficiently.• Proficient in business presentation and management reports.• Passionate in Food Service.• At least five (5) years minimum experience as a Manager in the food industry.• Willing to assigned in NAIA Terminal 3, Pasay