Are you ready to make an impact? Join Infosys BPM as a Quality Specialist and jumpstart your career!
Key Responsibilities:
· Execute Transaction and call monitoring in line with agreed service quality plan.
· Provide coaching and feedback to agents.
· Perform RCAs and report findings to Operations to develop actions for mitigation.
· Identify Training needs and work collaboratively.
· Participate in calibration sessions to bring about consistency in evaluation.
· Process transactions/take calls to remain hands on process domain.
· Perform process audits to ensure compliance to SOPs.
· Share audit outcomes during pre and post shift team huddles.
Key Requirements:
· Bachelor's degree graduate, any field.
· 3 years of prior work experience.
· Ability to work collaboratively and effectively in remote environments.
· Eye for details – Analytical Ability.
· Collaborative partnership with other teams to bring about synergies.
Why Infosys:
· Quarterly performance bonus.
· Outstanding career development opportunities and fast track career progression.
· Enjoy a fair work-life balance.
· HMO and Life Insurance for employee and 2 dependents for free.
· 24 Leaves annually.
· Inside the Central Business District area.
· Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities.