Area：Metro Manila (NCR) Quezon City
Industry Category：Manufacturing
Position：Quality Assurance
Department：
Number Of Recruits：several
Nature Of Work：Full Time
Gender Requirements：Male
Marriage Requirement：No marital status restrictions
Education Level： College Diploma
Work Experience：No work experience restrictions
Age：Above 18 years old
Salary Package：Negotiable
Job brief: As a Customer Service Quality Analyst your goal is to maintain a high and consistent level of support quality across the team. Intensive knowledge of process is required paired with an innate ability to coach and mentor CSAs (Customer Service Associates)
Quality Assurance Analyst requirements:
At least 2 yrs of Experience in the BPO and/or customer service space;Hands-on experience in quality assurance;Great people skills and ability to communicate (negative) feedback;Good organizational skills, knowledgeable in goal-setting practices;Examples of data visualization abilities and understanding of support metrics;Perception of basic business metrics and how support impacts those;Problem-solving capabilities to create meaningful strategies to improve support quality.