DYNINNO Philippines is a contact center established to support International Travel Network LLC (ITN - www.itncorp.com) in its global expansion. ITN is an international airline ticket consolidator founded in San Francisco, USA, that has direct agency sales contracts with more than 40 global airlines.
DYNINNO Philippines is set with the objective to provide contact center support to ITN’s clients from the USA, UK, and Canada. DYNINNO Philippines is a part of an international DYNINNO Group of companies, that has active facilities in India, Colombia, Egypt, Latvia, and Moldova. We are using cutting-edge technologies to excel in our Data Processing, FinTech, and IT business divisions.
DYNINNO Philippines has started its operations in the Philippines in 2012 and has rapidly grown to 850 employees across locations in Manila and Cebu with plans to grow our team to over 1000 employees in 2020.
Our associates are the driving force of our business. We coach our employees in the latest Sales and Customer Service techniques and teach them how to use our unique tools that make us leaders of the industry.
At DYNINNO Philippines, we provide a strong and stable environment in which real talent is appreciated and rewarded, enabling people to develop professional qualities and achieve great things.
Our friendly, energetic and ambitious team is currently looking for QA Analyst to join our record-breaking team in Cebu.
Job Description/Responsibilities:
Learn business and program guidelines, initially and ongoingComplete minimum assigned quality review evaluations per assigned program per agent, per weekUse quality monitoring data management to compile and track performance at team and/or individual levelAct with Integrity at all timesTake ownership of quality initiatives and ongoing quality expectationsProvide actionable data to various stakeholders as neededDevelop and deliver quality coaching and reporting; be knowledgeable of events that impact(ed) qualityTranscribe and/or translate all spoken words in a certain marker or part of the call which will be used for customer service or sales related casesProvides accurate and timely language translation of materials namely, but not limited to, audio recording, from Filipino (Tagalog and/or Visayan) to EnglishEnsures all translations convey original meaning and toneTracks all translations completely and accuratelyValidates sales by translating audio recording while ensuring scripts and details are provided accuratelyPerforms other tasks related to translation as deem necessary by managementQualifications
Attention to detailProven Coaching CapabilitiesStrong Passion for Transaction MonitoringStrong dedication to care for customers, agents and the businessAbility to make smart decisions and conclusions from dataHigh EQExceptional level of accuracyCustomer Experience and Compliance focusedGood Analytical SkillsMust be able to listen, understand and type simultaneouslyExcellent command of English, Tagalog or Cebuano - Verbal, Written, Interpersonal and ListeningGood recognition of English, Tagalog or Cebuano as spoken by non-native speakersComfortable listening to a variety of accents and audio quality issuesPossesses good eye-hand coordination skillsAbility to synchronize transcript with video/audio recordingsAbility to work independentlyAbility to search for information specific to the businessAbility to learn customized computer systemsWorks well with other team membersNext Steps:
Take our online assessment: Using this link: https://bit.ly/3zc8HPzOr Submit your Application via JobstreetWait for your appointment for the online interviewProcessing time: 3-4 business daysWalk-ins allowed: Monday to Friday, 9am to 3pm