Reservations and Ticketing Associate

Answers to phones and responds to customer requestSells product and places customer orders in the booking engineAnswers phone to respond and provide customers with product and service information such as schedule, procedures and policies.Up sells products and servicesTransfers customer calls to appropriate staffIdentifies and resolve billing, misapplied payment and customer issues in coordination with the Finance Department.Provides assistance in planning for the customer's routes and itinerary details, and compute fares and fees as well as in preparing for the required travel documents and forms where needed.Informs clients of essential travel information, such as travel times, transportation connections, and medical requirements.Assembles and issues required documentation, such as tickets, travel insurance policies and itineraries.Confirms and modifies flight reservations, as appropriateIssue tickets and quoting correct fare to passengersRecognizes documents and alerts the senior of trends in customer callsPrepares and locate records and information for customers and colleagueKeeps record and informationProcess and accept paymentRecommends process improvementsComplies to SMS Chapter 3.60 accordinglyAttends to all required trainings