SERVICE ADVISOR (MECHANICAL ENGINEER)

JOB RESPONSIBILITIES:First to conduct customer interviews regarding unit defects or for service units using Job Service Form.Implements/evaluates diagnostic on defect of units.Analyze and documents major and minor troublesConvincingly explains to customers regarding all repairs to be done on the vehicle.Implements Job Order and CCR due dates based on standard servicing time.Makes accurate repair orders as per customer request with corresponding cost.Implements and maintains the quality of Post sales output in accordance with the quality standard set.Manages and controls incoming units and outgoing finishes units as required by Job Order.Provides costing for activity to be done on the vehiclePlans, establishes, and implements BOM based on Job Order and activity to be done.Provides accurate on floor inventory of units to Customer Service Unit HeadPrepares gate pass, DC, receiving/releasing documents on units in the assigned area.Recommends tools and equipment acquisition and purchase for production efficiency.Analysis/documents of data/defects/customer complaints and coordinates with other departments.Get feedback with clients regarding quality of service.Conducts directional meetings every week with services personnel in the assigned area and every time the need arises.Conduct work orientation on newly hired personnelConducts and evaluates technical training programs for services personnel for competency enhancement and sustainable performance.Conducts on the job coaching with Post Sale services people and recommends for promotion or any transfer for career growth.Conducts preliminary interviews on personnel for hire and makes recommendations.Manage a full complement of qualified and skillful manpower.Institutes disciplinary measures in accordance with the corporate CDZ.JOB QUALIFICATION/S:Graduate of Mechanical Engineeringwith a minimum of 2 years experience in a manufacturing industry or similar experience and/or 1 year experience in a supervisory position is an advantage.preferably with knowledge on automotive set up and technical services is an advantage.with good leadership, planning, and analytical skills.must be good in written and oral communication, result oriented. products standards and quality systems, statistical process control tools, computer proficient, and technical writing.willing to be assigned in Novaliches, Quezon City