This agreement applies only to the online services provided by Sanxio Ecommerce Philippines (hereinafter referred to as "we") to users of Sanxio Ecommerce Philippines (hereinafter referred to as "you").
Release Date: 2023-11-30.
Effective Date: 2023-11-30.
This policy will help you understand the following:
I. How we collect and use your personal information
II. How we use Cookies and similar technologies
III. How we share, transfer, and publicly disclose your personal information
IV. How we protect your personal information
V. Your rights
VI. How your personal information is transferred globally
VII. How this policy is updated
VIII. How to contact us
We understand the importance of personal information to you and will do our best to ensure the security and reliability of your personal information. We are committed to maintaining your trust in us, adhering to the following principles to protect your personal information: the principle of consistency between rights and responsibilities, clear purpose principle, choice and consent principle, minimum necessity principle, security assurance principle, subject participation principle, and transparency principle. At the same time, we promise to take corresponding security measures to protect your personal information according to mature industry standards.
Please read and understand this "Privacy Policy" carefully before using our products or services.
I. How we collect and use your information
Personal information refers to various information recorded electronically or in other ways that can identify a specific natural person individually or in combination with other information, reflecting the activities of a specific natural person.
We will only collect and use your personal information for the purposes stated in this policy. When you close or stop using relevant functions or services, the collection of your personal information will stop.
The following information provided by you will be continuously authorized for use during your use of this service. When you log out of your account, we will stop using and delete the above information. The above information will be stored in the territory of the People's Republic of China. If cross-border transmission is required, we will separately obtain your authorization and consent.
To achieve the purposes stated in this policy and provide you with better customer service and user experience, we may access third-party SDK services. When you use these services, your information may also be collected. When you close or stop using relevant functions or services, the collection of your personal information will stop.
(I) Provide account services for you
To complete the account service, you need to provide the following information: your mobile phone number, email, name, and created password, etc. If you cannot provide the above information, you may not be able to register an account or use this system.
(II) Device Security Management
To ensure the stable operation of the services we provide to you and prevent your personal information from being obtained by illegal elements, with your consent, we will collect information such as your device model, operating system, geographic location, unique device identifier, login IP address, access network method, type and status, network quality data, operation logs, and service failure information. This information is necessary for security and may not be collected if you do not agree.
(III) Scan ID Card and Face Recognition Service
To ensure the security of your account information and ensure that the operation is performed by yourself, we need to obtain your biometric information (facial information, fingerprint information) in scenarios such as real-name authentication and survival authentication. At the same time, to verify the accuracy of the information, we will verify and check your information, such as ID card number and biometric information (facial information, fingerprint information), with legal institutions (government agencies, public institutions, commercial institutions) that legally hold your information; we will verify the legitimacy of the information provided by such verification institutions. Clicking "Authenticate or Agree" is deemed as your agreement and authorization for us to obtain, use the above information for this service, and authorize us to use it for identity verification purposes.
(IV) Provide Service Status Notification and Query Service
To comply with laws, regulations, and regulatory requirements, and to facilitate your query of transaction status or history, we will archive your identity information, transaction information, and behavior information when you use the website service, and strictly store and manage this information in accordance with legal and regulatory requirements.
When we use information for other purposes not mentioned in this policy, we will seek your consent in advance.
When we use information collected for specific purposes for other purposes, we will seek your consent in advance.
(V) Device Permission Invocation
To provide you with convenient and high-quality services, we may access your device storage permission, photo album permission, camera permission, etc. Storage permission is used for you to download and save interesting pictures or videos, album permission is used for you to upload pictures or videos when posting information, and camera permission is used for shooting pictures, recording videos, scanning QR codes, etc. You have the right to close the above permissions at any time, but it may affect your normal use of some or all functions of our website.
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二、How We Use Cookies and Similar Technologies
（一）Cookies
To ensure the normal operation of the service, we will store small data files called Cookies on your mobile device. Cookies typically contain data such as login status, access records, etc. With the help of Cookies, the service can store your membership status.
We will not use Cookies for any purposes other than those stated in this policy. You can manage or delete Cookies according to your preferences. You can clear all Cookies stored on your mobile device, but if you do so, you will need to log in or set preferences each time you visit our website.
（二）Network Beacon
Our website may also contain some electronic images (hereinafter referred to as "network beacons"). The use of network beacons can help the website count users who browse web pages or access certain cookies. We collect information about your web browsing activities, such as the page address you visited, the location of the referring page you visited before, your browsing environment, and display settings, through network beacons.
（三）Network Proxy
If you access third-party services through our website or client, we cannot guarantee that these third parties will take protective measures as required by us. To ensure the security of your account, we may use dedicated network protocols and proxy technologies (referred to as "dedicated network channels" or "network proxies"). This way, we can help you identify known high-risk sites, reduce the risks of phishing, account leakage, etc., and better protect the common interests of you and third parties.
（四）About SDK Services
1. To achieve the purposes stated in this policy and provide you with better customer service and user experience, we may access third-party SDK services. When you use these services, your information may also be collected. When you close or stop using relevant functions or services, the collection of your personal information will stop.
2. The aforementioned "information" includes your identity information, account information, credit information, transaction information, track information, electronic device information, and electronic device operation log information.
3. To ensure the security of your information, we are obligated to keep the above information confidential and make maximum efforts to take various measures to ensure information security.
4. This clause takes effect when you sign it, has independent legal force, and is not affected by whether the contract or agreement to which this clause belongs is established or the status of its effectiveness changes.
Third-party SDK:
Currently, the integrated third-party SDK service is WeChat authorization login. This service is to obtain your verification status during registration and login processes. If the user refuses us to collect relevant information, they can click "Disallow" or "Cancel" on the relevant authorization interface, and we will not collect the related information.
三、How We Share, Transfer, and Publicly Disclose Your Personal Information
（一）Sharing
We will not share your personal information with any other companies, organizations, and individuals, except in the following cases:
1. Sharing with explicit consent: With your explicit consent, we will share your personal information with other parties.
2. Legal disclosure: We may disclose your personal information to external parties in accordance with legal requirements or mandatory requests from government regulatory authorities.
3. Judicial or government departments: According to legal regulations or mandatory requirements of government departments, it is necessary to provide user personal information to relevant judicial or government departments.
4. Sharing with authorized partners: Only for the purposes stated in this policy, some of our services will be provided by authorized partners. We may share certain user information with partners to provide better customer service and user experience. We will only share the necessary user information for providing services, and we will share the collected information for other services and purposes with the authorized partners with your consent, as well as under the premise of compliance with relevant laws and regulations.
For companies, organizations, and individuals with whom we share personal information, we will sign strict confidentiality agreements with them, requiring them to handle personal information in accordance with our instructions, this privacy policy, and any other relevant confidentiality and security measures.
（二）Transfer
We will not transfer your personal information to any companies, organizations, or individuals, except in the following cases:
1. Transfer with explicit consent: With your explicit consent, we will transfer your personal information to other parties.
2. In the case of mergers, acquisitions, or bankruptcy liquidation involving personal information transfer, if it involves the transfer of personal information, we will require the new company or organization holding your personal information to continue to be bound by this privacy policy, otherwise, we will require the company or organization to re-obtain your authorization and consent.
（三）Public Disclosure
We will only publicly disclose your personal information in the following cases:
1. With your explicit consent;
2. Based on legal disclosure: In cases where mandatory requirements of laws, legal procedures, lawsuits, or government regulatory authorities require, we may publicly disclose your personal information.
四、How We Protect Your Personal Information
（一）We have implemented security protection measures that comply with industry standards to protect the personal information you provide, preventing unauthorized access, public disclosure, use, modification, damage, or loss of data. We will take all reasonable and feasible measures to protect your personal information. We will use encryption technology to ensure the confidentiality of data; we will use trusted protection mechanisms to prevent data from malicious attacks; we will deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we will hold security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.
（二）The Internet environment is not 100% secure, and we will do our best to ensure or guarantee the security of any information you send to us. If our physical, technical, or managerial protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information, and causing damage to your legitimate rights and interests, we will bear corresponding legal responsibilities.
（三）After an unfortunate personal information security incident, we will, in accordance with legal requirements, promptly inform you of: the basic situation and possible impact of the security incident, the measures we have taken or will take, suggestions for your self-prevention and risk reduction, and remedial measures for you. We will promptly inform you of the relevant situation through methods such as email, letters, phone calls, push notifications, etc. If it is difficult to inform each individual information subject one by one, we will adopt reasonable and effective methods to make public announcements.
（四）When our products or services cease operation, we will notify you through push notifications, announcements, etc. After a reasonable period, we will delete your personal information or anonymize it, immediately stop collecting personal information activities, and close third-party application service interfaces to avoid the collection and continued use of personal information by third-party services. At the same time, we will actively report to regulatory authorities the handling of personal information security incidents as required.
五、Your Rights
In accordance with relevant Chinese laws, regulations, standards, and the common practices of other countries and regions, we ensure your exercise of the following rights with respect to your personal information:
（一）Access to Your Personal Information
You have the right to access your personal information, except as otherwise provided by laws and regulations. If you wish to access personal information in your account, you can access relevant information such as your name and account by visiting the "My" section.
（二）Correction of Your Personal Information
If you wish to modify your personal basic information, you can do so by logging out of your member account and re-registering.
（三）Deletion of Your Personal Information
In the following circumstances, you can request the deletion of personal information from us:
1. If our processing of personal information violates laws and regulations;
2. If we collect and use your personal information without your consent;
3. If our processing of personal information violates the agreement with you;
4. If you no longer use our products or services, or you have canceled your account;
5. If we no longer provide products or services to you.
If we decide to respond to your deletion request, we will also notify entities that have obtained your personal information from us to delete it in a timely manner, unless otherwise provided by laws and regulations or these entities have obtained your independent authorization. After you delete information from our service, we may not immediately delete the corresponding information from the backup system but will delete it when the backup is updated.
（四）Change in the Scope of Your Authorized Consent
Each business function requires some basic personal information to be completed (see "I. How We Collect and Use Your Personal Information" in this policy). For the collection and use of additional personal information, you can give or withdraw your authorized consent at any time.
After you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw consent will not affect the processing of personal information based on your authorization prior to withdrawal.
（五）Cancellation of Account by Personal Information Subject
Application for account cancellation. After the account is canceled, we will stop providing products or services to you and, upon your request, delete your personal information or anonymize it. Except as otherwise provided by laws and regulations.
（六）Response to Your Above Requests
We will respond promptly to your reasonable requests. For requests that are groundless, require excessive technical means (for example, requiring the development of a new system or a fundamental change to current practices), pose risks to the legitimate rights and interests of others, or are impractical (for example, involving information stored on backup tapes), we may refuse to comply.
We will be unable to respond to your requests in the following situations:
1. Relevant to the performance of obligations related to personal information controllers according to laws and regulations;
2. Directly related to national security and defense security;
3. Directly related to public safety, public health, and significant public interests;
4. Directly related to criminal investigations, prosecutions, trials, and enforcement of judgments;
5. The personal information controller has sufficient evidence to prove the subjective malice or abuse of rights by the personal information subject;
6. Necessary to protect the life, property, etc., of the personal information subject or other individuals, organizations, etc., but it is difficult to obtain the consent of the person;
7. Involved in trade secrets.
六、How Your Personal Information Is Transferred Globally
The personal information we collect and generate will be stored in the People's Republic of China and will not involve transfer overseas.
七、How This Policy Is Updated
Our privacy policy may change.
We will not reduce your rights according to this privacy policy without your explicit consent. We will post any changes to this policy on this page.
For significant changes, we will also provide more prominent notice (including, for certain services, sending notifications specifying the specific changes to the privacy policy).
Significant changes referred to in this policy include but are not limited to:
1. Significant changes in our service model, such as the purpose of processing personal information, types of personal information processed, and ways personal information is used;
2. Significant changes in our ownership structure, organizational structure, etc., such as business adjustments, bankruptcy mergers, etc., resulting in changes in ownership;
3. Major changes in the main objects of personal information sharing, transfer, or public disclosure;
4. Significant changes in your rights and the way they are exercised with respect to personal information processing;
5. Significant changes in the department responsible for personal information security, contact methods, and complaint channels;
6. Personal information security impact assessment reports indicate high risks.
We will also archive old versions of this policy for your reference.
八、How to Contact Us
If you have any questions, opinions, or suggestions about this privacy policy, you can contact us through the following channels:
https://www.sanxio.com/about/contact.html
In general, we will respond within three working days.
If you are not satisfied with our response, especially if our personal information processing has harmed your legitimate rights and interests, you can seek solutions through external channels: report to the consumer rights protection department, regulatory authorities, or file a lawsuit with a competent court.
