Associate Technical Service Engineer

Industry Category	Engineering	Position	Other Engineering
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Taguig	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

Key Accountabilities

• Technical Capability. Fully able to support routine technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs) and able to support less experienced team members

• Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.

• Process. documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.

• Problem Solving. Takes ownership for listening to and understanding customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems need to be further escalated to ensure satisfactory resolution.

• Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements. Monitors performance through statistical reporting and analysis.

• Team Working. Is a key team member, taking on escalations and supporting less experienced people in the team.

Qualifications:

At least 2 years experience in server maintenance/managementMust have experience in server build

Job description:

Detection, monitoring, analysis, resolution of security incidents; participate in providing containment recommendationCoordinate escalations to internal support teams to ensure timely delivery of incident resolutions.Perform network/system/application/log intrusion detection analysis and trendingPerform tuning of the SIEM filters and correlations rules to continuously improve monitoring.Ensure that Service Level Agreements/Objectives are metMaintain standard operating procedures, processes, and guidelines, as well as help and create new documentations as necessaryAutomate security analysis, administration and remediation procedures, workflows and tasks Maintain awareness of trends in security regulatory, technology, and operational requirements Participate in client audits * Shift rotation will be required for this role.Participate in the security incident handling efforts in response to a detected incident, and coordinate with other stakeholders

FujitsuFujitsu is the no. 1 IT company in Japan. It is one of the world's largest providers of full range technology products, solutions and services.In the Philippines, Fujitsu offers a complete one-stop-shop for ICT solutions and services from design to implementations of ICT solutions, software development, maintenance, support and shared services.WeServ Systems International, Inc.WeServ Systems International, Inc. is Fujitsu's Global Delivery Center in the Philippines. As a Fujitsu company, WeServ works as a trusted partner to Fujitsu customers, providing reliable application and technology services to support the business needs.Your future in FujitsuIn Fujitsu, we select the best Philippine IT talents and develop them as experts in world-class IT Infrastructure, Application Development, Systems and Web Administration, Service Desks Support and Client Coordination.Fujitsu built these perks and benefits just for you because at this tough time, we care for you. • HMO Benefit  and Doctor’s Teleconsult• Loyalty Long Service Award• Medical Reimbursement• Technical and Soft Skills Training• Vacation Leave• Sick Leave• Paid Maternity/Paternity Leave• Marriage Leave• National Emergency Leave• Annual Performance Bonus – (Management prerogative)• Retirement Plan Benefit• Group Life Insurance• Workplace Subsidy Allowance• Company Covid-19 Vaccination Program for employees and 4 dependents• Special Interest Group• Employee’s Wellbeing Program• Corporate Social Responsibility Activities• Leadership Program• Opportunity to Work AbroadLet us shape your world together!