Service Manager

Industry Category	Engineering	Position	Electronics
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Pasig	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Bachelor's Degree	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

Responsibilities:

·        Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.

·        Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.

·        Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.

·        Setting up and maintaining a service desk and evaluating its efficiency.

·        Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.

·        Monitoring department issues and client complaints to create methods to lessen recurring issues.

·        Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.

·        Maintaining strong relationships with manufacturers, dealers, and sales representatives.

·        Helping to train new employees in company procedures.

·        Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

Requirements:

·        A bachelor's degree in business, administration, or related field.

·        Previous sales and management experience may be advantageous.

·        Strong industry knowledge.

·        Excellent leadership, communication, sales, and customer service skills.

·        Computer literacy and good organizational skills.

·        Strong creative thinking and problem-solving skills.

·        The ability to work under pressure and handle stress.

Source Telecommunications Inc. (Source Telecoms) was founded with the mission of lighting the way for high performance organizations by providing quality data and voice services at competitive prices. we envision a dynamic business environment where standards are elevated through our unwavering commitment to improve the service in the telecommunications industry for the benefit of our customers. Backed by a Congressional Mega-Franchise, we we will provide you with the fast and reliable data services to help you grow your business.Provides true broadband internet access through our metropolitan-wide fiber optic ring network. Our self-healing and underground network is designed to provide both TDM and Ethernet connectivity. We cater to the major business districts in Ortigas, Makati, Bonifacio Global City, Quezon City, Alabang and we are continuosly expanding. Our goal is to provide nationwide coverage with service that will challenge the industry giants.Get it from the SourceFULLY UNDERGROUND AND REDUNDANT fiber optic network in Metro ManilaExtensive Fiber Optic Network deployment in all key cities in Metro Manilaa. Ortigasb. Makatic. Taguigd. Quezon Citye. Manilaf. Mandaluyong*Fiber Optic deployment in key provincesa. Bulacanb. Pampangac. Bataand. Cebue. Boholf. AklanDiversified peering with Australia, USA, Hongkong, China, Singapore and more.*Multiple Submarine Cables for backbone redundancy.*Host of clients include top 5000 corporations and international clients