Indonesian Email Support (Non Voice)

Industry Category	Healthcare	Position	Practitioner / Medical Asst
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

Provide email support to new and experienced users. Previous experience handling tickets through Zendesk is a plusRespond to user-generated tickets in a timely manner. You’ll be handling tickets from users who may be experiencing issues with their account or want to know more about our productRelaying major advertiser or user service issues to the Product Operations team.Must adhere to service level agreements established by the campaign

Things we look for include:

Familiarity with iOS and Android devicesExperience with Zendesk or similar help desk softwarePrior experience supporting an online communityPrior editing experience and ability to clearly and simply communicate solutionsAbility to empathize with users and create a positive user experienceFluent in the Bahasa Indonesian language both written and spoken

SALARY:

60 - 65k with health card, 20 leave credits, 13th-month pay, government-mandated benefits

Above standard special holiday and OT rate, Birthday gift check, other perks

Good work environment

Send your resume to *******@openaccessbpo.com

To know more about Open Access BPO, visit our corporate site at ***************

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Open Access is committed to delivering a wide array of multilingual BPO solutions to growing international companies in order to connect them with the world at large. It is our commitment to delivering the highest international standards to our clients, the customers of our clients, and our employees.  It is that commitment that allows us to experience such consistent and rapid growth for the past few years. What was once a small telemarketing company has grown into an offshoring firm with multiple international offices, a full suite of more than two dozen foreign language offerings, and a clientele that is heavily weighted in customer care and technology-based companies.