The Role
As a Branch Operations Officer, you will act as a universal operations support officer of the branches within the area. You will act as a manpower pool in filling in temporary vacancies of officers in branches and providing quality service to the clients. You will perform spot-checking on Cash in Vault (CIV), ATM, Teller’s Checks, and Other Cash Items (COCI) & Numbered forms for Lean Branches.
How you will contribute
Performs as a reliever of Branch Channel Manager (BCM), Branch Service Officer (BSO), Customer Advisor (CA) or Teller in service operations, credit and control, financials and administrative, branch support, compliance and control, sales and marketing to ensure prom
pt and efficient service delivery in compliance with service standards of the BankCo
nducts spot-checking on lean branches, surprise count of CIV, ATM-CIV, and Teller’s Cash & COCI, and mo
nthly count of accountable forms to ensure compliance and adherence to prescribed policies and procedures, internal controls, regulatory provisions of government and private agenciesMo
nitors overall day-to-day operations following policies and procedures to ensure that no operatio
nal lapses/exceptions in any branch
What we’re looking for
Graduate of any Bachelor’s Degree courseMust have a minimum of 2-3 years of branch banking operatio
nsShould have in-depth knowledge of overall branch operations as well as the Bank’s policies and proceduresShould possess strong risk management skills and good customer orientatio
nMust exercise good judgment, good interperso
nal and human relation skills, selling and negotiation skills, and problem-solving skills
About Security Bank We are the Philippines’ largest independent bank, having won countless awards over the years, including one of Euromoney's most prestigious industry awards in 2021—Best Bank in the Philippines.We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them to feel valued and empowered.Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.In our constant pursuit of excellence and improvement, we create teams that support our business and each other.