SUPPORT ENGINEER

Industry Category	Engineering	Position	Electronics
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

Validation of inconsistencies or abnormalities in the statistics and generated reports from different tools - DAMP, AAA,ACS, Radcom FBB ProbeBB KQI monitoring and drill down of improved and degraded KQIs.Correlation of BSC to traffic trends and network performance; identifying worst cabinets/lines and endorse to NTGsupport group for Optimization and Capacity Build(Overall, Regional, per Site, per Customer)Service impact analysis of network performance and degradation due to alarms and endorsement/call-out on servicequality issues to Engg and OperationsIncident Mgmt of services/issues, coordination with NTG support groups and communication with Business and B2BCXM (incident trending, business bridge)Follow-up on ageing tickets and ensure resolution and timelinesProvide recommendations to improve network performance monitoring to B2B --CXM in relation to service experienceReview recurring incident or service issues and provide recommendation for permanent fix or solutions.Collaborate with domains and support groups for the permanent fix recommendationsDevelop streamlined processes to ensure efficient work flows and minimize service issuesDeep dive (mapping, profiling, correlation, etc.) of Top Drivers of NPS ---Transactional and Relationship using differentreports and service performance tools, and presentation/report creation for C1 and VOC cadenceNetwork validation of escalated complaints from Ka-Globe, VIP, SG/EG, Product; provide recommended interim andpermanent solutionMapping and tracking of NTG or SMD initiatives that will cover or address service issues and NPS Top Drivers derivedfrom the monthly NPS deep dive* Build tracking* Program/Initiatives TrackingFacilitate weekly cadence to track and update status of programs/initiativesService experience testing of existing services and provides inputs to ProductSupport to New Products, Services, Projects (pre and post activity service performance tracking)Own and present to Senior Management and Stakeholders the overall service performance, issues and improvementinitiativesBSC, Key Projects, Customer Hour, SMRB and NNW preparation, analysis and alignment or pre-read with B2BCXMAdhoc requests from internal customers and customers outside NTGSupport & follow-thru on the following activities handled by ENSA project managerSecure all event details and technical requirements from business proponents as received. Coordinates and clarifiesspecific event tech requirementsEndorses event details to NTG domain for subsequent assessment & handlingEndorses and coordinates with 3rd party vendor all technical requirements of an event for subsequent handling andfeedbackCoordinates internal-Globe individuals and teams for tech’l requirements to support special events-Coordinates and collaborates with NTG domains to deliver technical requirements of special events and all relatedinternal processes(i.e., RTAF, RFAD, IPRF, as required by the respective processes)Monitors and coordinates the delivery of all related administrative, logistics and ancillary requirements of special eventsSupport & follow-thru on the following activities handled by ENSA project managerCoordination with internal Globe teams and vendor partners for the scheduling of event venue surveys & meetingsConduct survey and assessment of event venue for technical solution deployment, as needed (i.e., ocular check ofvenue, pre-event service testing)Generate necessary documentation for event venue surveys & deployment plansProcess internal/external access pass and all permits needed for implementation works to proceed (i.e., work permits,request letter and related documentation)Support & follow-thru on the following activities handled by ENSA project managerEndorsement for event monitoring done by NTG domains – TAC, ROC, RgPM, Ops teamsAssist in the coordination for deployment of technical solution to be mobilized in an event venueConduct service testing of technical solutions implemented in an event venueConsolidation of parameters for tech solution deployment – COW, small cell, LEGO and other tech solution applicable –PnP Pico Cell and other SSSProvide periodic updates for on-going implementation works, troubleshooting activities and testing being done duringimplementation-stage.Support & follow-thru on the following activities handled by ENSA project managerGeneration of post-event reports as applicable – service testingSecure post event reports – customer experience feedback, issues and learnings encountered, RgPM post event reportSupport & follow-thru on the following activities handled by ENSA project managerSecure post-event report from vendorFacilitate the processing the receipt and sign-off of the Certificate of Acceptance & -Completion from event proponentsand other billing related documentation (for subsequent processing)

QUALIFICATIONS:

At least Engineering graduate or ECE equivalent with 1-2 years Project Management experienceFOR EG/SG/CORE DATA1-3 years of Service performance monitoring experience.With analytics background is preferred.

Asticom Technology Inc is a Philippine-based shared service company under the Ayala conglomerate. As a partner we are focused on providing superior customer experience through the consistent delivery of high-quality responsive services. This is made possible by innovative co-created value-driven solutions that are tailor made to fit the client’s business needs. Asticom provides nationwide services to a multitude of industries including Telecommunications, FinTech, Information Technology, Retail, Health, Logistics, Automotive, Banking, and Real Estate.We are all about bridging people to businesses. And connecting businesses to the right teams. We work hard to understand what is needed, doing it well - and delivering it with speed.Our teams are shaped not only to be capable and motivated - but are encouraged to live their lives beyond work.  We build careers so our employees can work on their passion. Because we believe that passionate people can create positive change for the future.OUR DETAILED SERVICES INCLUDE:Payroll Administration and Management – ASTICOM will be responsible for the overall payroll management of the client's employee. This service includes the implementation of Asticom's very own payroll system.Outsourcing/Shared Service Model – ASTICOM will enter an engagement with the client wherein Asticom will act as a service provider that will directly manage operations (people, tools of work, productivity, and others).Staffing Services – ASTICOM will enter an agreement with the client as the principal. Asticom's project employees shall be deployed to the client for the duration if the engagement.