• Schedules efforts to make certain exact telephone coverage; looks after priority of phone calls and adjusts escalated phone calls to ensure settlement to challenges.
• Prepares customary studies to monitor work load, response time and value of input.
• Responds to phone enquiries and gives info/ direction to customers.
• monitors mail, fax and web mail to present user support.
• Manages computer/on-line rules for the objective of replying to client concerns..
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Metacom was founded to offer consulting services, IT-enabled assistance and business process outsourcing alternatives that are personalized to suit the unique needs of our customers. We are offering people with excellent and interesting work opportunities they need for competent development in the BPO Sector.WHY JOIN US?Earn Above Industry Standard Total Salary PackagesEnjoy up to 3 dependents covered by our health cardTake advantage of our Management program and get promoted in as short as three months!Day care center to assist our hardworking single mom employeesAPPLY NOW AT METACOM!Click "Apply Now" and we will contact you for an interview right away!