Genesys Specialist

Industry Category	Accounting / Finance	Position	General / Cost Accounting
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Makati	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-23	Valid Until	Long-term validity

The RoleAs a Genesys Specialist, responsible for managing and monitoring routing applications and any related Genesys activity involved in planning, developing, and testing inbound, outbound, and in-queue email routing applications developed with Genesys Cloud. The purpose of this role is to maximize Genesys solution to increase the productivity and efficiency of Inbound, Outbound, and Non-Voice Agents, to meet established KPIs. How you'll contributeDetermine all available Genesys features to maximize productivity and utilization.Monitor and update established processes to enhance Genesys performance.Develop other reports to maximize data analysis.Ensure designed strategies and procedures are being followed by subordinates through clear and effective communication.Test and implement innovative strategies and modifications to Genesys using specific pilots and champion-challenger experiments, communicating with Shared Service Department and CCD Division head regularly.Regularly communicate with the team about anomalies in performance and implement corrective actions accordingly.Identify new (soon to be released) Genesys features which would be beneficial for the BankGenesys IVRS expert (has basic knowledge of IVRS) both on technical and user experienceAbility to make sound decisions by basing them on historical dataWhat we’re looking forBachelor's degree in Mathematics/Statistics, Economics, Finance/Accountancy/Banking, Industrial, Computer Science/Information TechnologyAt least 1 year experience handling Genesys Excellent communication and interpersonal skills Has to experience in handling Genesys products and features (preferably IVRS but okay with other products)

About Security Bank We are the Philippines’ largest independent bank, having won countless awards over the years, including one of Euromoney's most prestigious industry awards in 2021—Best Bank in the Philippines.We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them to feel valued and empowered.Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.In our constant pursuit of excellence and improvement, we create teams that support our business and each other.