The HR Specialist is responsible for providing technical and complex issue resolution support to the HR function, as well as managing individual and mass data changes in the HR systems as it relates to core HR activities.
Key Accountabilities
Provide cross functio
nal transactio
nal data support to CoEs aligned to core HR processes being supported by the HR Direct teamExecute data changes in the HR system (Workday) related to non-self-service transactio
nsSupport Managers by answering more complex queries related to HR data specific to CoE activities (e.g., performance management cycle, L&D course catalog refresh)Manage mass data changes and systems activities related to employee entries and -exits (e.g., mass systems o
nboarding after M&A activity)Provide guidance and best practices around data usage and data management policies / procedures within HR systems to Finance, Payroll, or other downstream stakeholders to drive co
ntinuous improvementIdentify resolutions for complex or high risk data management queries Escalate to HR Specialist Lead or external vendors and COEs as needed
Skills & Competencies
Strong technical, analytics, business, and financial acumen, with the ability to analyze complex data, draw conclusions, and offer recommendatio
nsExcellent working knowledge of data management best practices and standardsAbility to communicate complex technical co
ncepts to non-technical resourcesPassio
nate a
bout team work and providing excellent customer service through efficient processesUnderstanding of core HR processes and HR management practicesResults focused with the ability to manage competing priorities and multiple stakeholdersProactive in achieving results and seeking improvementsAttention to detail and an ability to work towards tight deadlinesProficiency in MS Office suite, especially MS Excel and Access
Qualifications/ Experience/ Education
Bachelor’s degree in Human Resources, Data Science, or other related field1-3 years of experience in a corporate HR support or client services role preferred1-2 years as a business or HR analyst role with complex processingChat experience preferred
About JLLJLL (NYSE: JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. With annual fee revenue of US$ 5.2 billion, JLL has more than 280 corporate offices, more than 90,000 employees and operates in 80 countries worldwide. On behalf of its clients, the firm provides management and real estate outsourcing services for a property portfolio of 4.0 billion square feet and completed US$ 138 billion in sales, acquisitions and finance transactions in 2015. Its investment management business, LaSalle, has US$ 59.1 billion of real estate assets under management. JLL is the brand name of Jones Lang LaSalle Incorporated. For further information, visit www.jll.com