Customer Service Head

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Quezon City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

Qualifications:

·      Candidate must have a Bachelor’s/College Degree in Hotel and Restaurant Management, Tourism, Communication or other related field

·      With expertise in customer service in a real estate/hospitality industry

·      With excellent customer service drive, outstanding communication, active listening and organizational skills

·      Possesses strong sense of responsibility and a professional presentation

Duties and Responsibilities:

·      Provide leadership and direction to the entire customer service team

·      Implement upscale, professional and high-class customer service experiences

·      Execute policies and procedures to guarantee customer satisfaction

·      Understand what customer expectations are and anticipating problems in order to prevent complaints

·      Implements appropriate customer service strategies to achieve sustainable competitive advantage

Develops and implements methods to record, assess, and analyze customer feedback

·      Aim to continuously improve services offered by implementing systems and procedures based on industry standards 

Global-Estate Resorts, Inc. (GERI) is the leading developer of master-planned integrated tourism estates in the Philippines, with a current landbank of 3,100 hectares in major tourist destinations – such as Boracay, Tagaytay and Batangas.A Trailblazer in Integrated Tourism Estates.GERI is positioned to be the Philippines’ powerhouse in master-planned fully integrated tourism development. It is putting the country on the global tourism map with massive, strategically located lifestyle and leisure estates in major tourist destinations.GERI’s current portfolio of projects includes Boracay Newcoast, Boracay’s largest master-planned beach development, Twin Lakes near Metro Tagaytay, the country’s first and only vineyard resort community, Sta. Barbara Heights, a mixed-use township project in Iloilo and Southwoods City, a large-scale fully integrated township in the heart of Carmona, Cavite.Through the leadership of real estate tycoon, Dr. Andrew L. Tan, GERI is transforming the country’s tourism landscape by enlivening the resort concept with world-class retail and business components and other exciting lifestyle elements.