Customer Service Representative - CRM Support (CF 3561)

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Mandaluyong	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

Ready to join Accenture’s team of empowered people? We’re looking for candidates with the following skills and experience for this role. Do you fit the profile? If you do, we’d love to hear from you!

Qualifications:

Graduate of bachelor’s degree.Must have at least 1 year of skills and experience:Familiar with CRM platformsMS Office skills (excel and word)Customer-centric mindsetWork Arrangement: Hybrid Set upWork Location: Boni, Mandaluyong City.Shift Schedule: Mon-Fri, Shifting Schedule (6am-3pm, 1pm-10pm)

Job Description:

Overall: Provide additional CRM support for Mobility PH team including any global initiatives requiring VIP support.

Key Responsibilities:

1. Respond to calls and resolve Tier 1 queries based on available guides and reference materials

2. Log ticket for calls received that are case-specific and assign to the proper Assignment group

3. Track calls received and report metrics

4. Monitor ServiceNow tickets assigned to the Philippines and respond to Tier 1 queries based on available FAQs/reference materials

5. Assign case-specific queries to the proper point-of-contact and/or re-assign to the correct Assignment group/functional team

6. Support our Follow-the-sun CRM support model and other global leadership initiatives requiring CRM support from all network delivery centers. As such, shift schedule to be identified based on requirements.

7. Adhoc tasks which may be assigned from time to time for back-up support

Join our high-performing team and enjoy these benefits:

Be part of one of the biggest and most stable organization in the worldHealthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment*Expanded maternity leave up to 120 days*Flexible Working Arrangements*Employee Stock Purchase PlanHealthy and Encouraging Work EnvironmentAllowancesLoyalty, Christmas Gift, Inclusion and Diversity Benefits*Night DifferentialRetirement Plan

*Terms and Conditions Apply

**An applicant can only re-apply for the same position after six (6) months from his/her previous application

Additional Information:

The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.

Transcript of Records (TOR)Diploma (for graduates only) and/or Certificate of GraduationCertificate of Employment (COE) and/or SSS Employment HistorySSS ID and/or SSS Verification FormSSS Statement of Account (SOA)SSS Certificate of ContributionPag-IBIG Member’s Data Record (MDR)Philhealth ID and/or Philhealth Member Data Record (MDR)TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR StampedNSO Birth Certificate

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com.Accenture Career Centers* *currently not accepting walk-in applicantsManila 4F Gateway Tower 2, General Malvar Street, Cubao, Quezon CityMonday to Friday, 9:00 AM to 7:00 PM3F Forum Robinsons Mall, Pioneer Street corner EDSA, Mandaluyong CityMonday to Friday, 8:00 AM to 7:00 PMGF Plaza B Building, Northgate Avenue, North Cyberzone, Filinvest Alabang, Muntinlupa Monday to Friday, 9:00 AM to 5:00 PMIlocos Valdez Building A, Venvi IT Hub, Barangay 1, San Nicolas, Ilocos NorteMonday to Friday, 9:00 AM to 6:00 PMCebu16F Ebloc2, Geonzon Street, Cebu IT Park, Cebu CityMonday to Friday, 9:00 AM to 4:00 PM Stay connected Facebook.com/accenturejobsph Twitter.com/accenturejobsph Youtube.com/accenturejobsph Instagram: @accentureph LinkedIn Showcase Page: Accenture Careers in the PhilippinesReady to join us? Upload your updated CV to Jobstreet, then click “APPLY NOW.” If you need special assistance because of a disability, please let us know via email at careersPH@accenture.com (Please do not send any CV to this email)Accenture is an equal-opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.