Customer Service Specialist (BGC)

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Taguig	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-26	Valid Until	Long-term validity

The Customer Service Specialist plays an important role in ensuring all company data is compliant with standards, and that best practices are followed. S/he is primarily responsible for facilitating the transaction processes in Moscord and supporting data quality and integrity by transforming customers’ data to the Moscord standard.

Work Information

Rotating work schedule (morning and midshift only)Work at our HQ in Picadilly Star (amenities include unlimited coffee and Skydeck access)

Qualifications

Open to fresh / recent graduates with beginner to intermediate level of proficiency in ExcelRelevant customer service experience is desiredProficient or advanced skills with data-processing tools particularly in Microsoft Excel and MS Office applications – essentialBasic knowledge or experience with VBA Macros - desirableBasic knowledge or experience with MS Access or databases - desirableAbility to speak, read and write English – essentialGood research skills particularly using the web - essentialExcellent computer skills and internet-savvy - essential

Key Position Accountabilities

The Customer Service Specialist is responsible and accountable for (but not limited to) the following:

Daily end-to-end transaction processing, in an effective and timely manner by:Converting transaction data from various customer formats to Moscord standard, and uploading to Moscord transactionPerforming transaction-processing related tasks such as product mapping, sourcing, customer coordination, orderHandling and overseeing assigned transactions until order delivery.Generating and issuing transactional documents to the correct partiesEnsuring all transactions are processed and customer issues are resolved within agreed turnaround timeEscalating any critical issues to the Customer Service Team LeadProper handover of open transactions or issues to the next shiftPerforming data management-related tasks such as:Data verification/validationData entry, cleansing, mapping and standardizationTransforming customer product data from various formats to Moscord standardUploading of catalogues to Marketplace as neededimport to/export data from Moscord appropriate data repositories as requestedExecute catalogue maintenance updatesProviding exceptional customer service to both external and internal customers on a day-to-day basisUnderstanding and execution of standard procedures and documentationEnsuring accurate records and documents are stored in appropriate Moscord database repositoriesPerforming other data-related Ad hoc tasks that may be assigned from time to timeParticipating in brainstorming activities, meetings, researching and assisting with data process improvement effortsMaintaining own knowledge of updates in company products, services and policiesEnsuring that all activities are carried out in accordance with the company’s policiesPerforming any other duties as requested by the Customer Service Team Lead, Head of Customer Service, or Chief Information Officer