Travel Representative - Voice (Onsite - Iloilo)

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	ilo - ilo Iloilo City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	13000-16000 PHP / Monthly
Updated Date	2022-09-26	Valid Until	Long-term validity

Process Inbound/Outbound calls relating to customer queriesAdherence to process Quality and Compliance GuidelinesCall passenger for various issues and work on application softwareAdherence to Staffing/Attendance metrics.To provide language customer support & transaction processingTo meet and exceed KPIs (AHT, quality, CSAT)

MINIMUM QUALIFICATIONS

A college graduate with or without experience OR;Completed at least 2nd year in college with at least 6 months of BPO experienceAmenable to work on shifting schedule, holidays & weekends.Willing to work onsite in PaviaDemonstrated proficiency in EnglishEffective written, verbal, and interpersonal communication skillsComputer proficient and is able to multitaskOrganized and Methodical

WHY IGT?

Competitive salary and incentivesConvertible Leave CreditsHoliday and Overtime PayStable accountNon-toxic accountFriendly environmentExpress Virtual Application ProcessCareer Advancement OpportunitiesBe part of one of the largest travel companies in the world

IGT Technologies Philippines, Inc. provides integrated services and solutions to corporations worldwide in the areas of Business Process Outsourcing (BPO) and Information Technology (IT). IGT Solutions (known previously as IGT - InterGlobe Technologies) was founded in 1998 by InterGlobe Enterprises and was acquired last September, 2018 by AION Capital Partners Ltd., a venture of AION India investment Advisors Private Limited and ICICI Venture Funds Management Company Limited. Our experience— help and support desk functions, inbound and outbound call centers, database management, thousands of application development and maintenance projects, hosts of web-based technologies, and systems integration projects, all operating on mainframes and open systems technologies—can be reallocated to the benefit of Impulse Marketing. IGT is an ISO 27001:2013 and P-CMM Level 3 certified organization with its IT practices assessed at the CMM-I Level 5 and the BPO processes are ISO 9001:2008 & PCI DSS 3.2.1 certified. The organization follows Six Sigma rigor for process improvement.