Business Support Manager

Industry Category	Services	Position	Lawyer / Legal Asst
Recruitment Department		Number Of Recruits	several
Work Location	Manila City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Master's Degree	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-26	Valid Until	Long-term validity

Job Overview

- The Business Support Manager reports to the General Manager and shall have direct coordination with the Marine HR Manager in driving crew care and welfare.

- Provides a high level of support to Crew Operations for the management and continuous improvement of specific activities processes such as crew support, crew care and welfare, P&I crew claims, crew benefits, and industrial relations.

I. Duties

1. Provide support to the crew and work in collaboration with other department/sections to ascertain and carry out needs of operational nature to ensure smooth crewing operations.

2. Handle and attend litigation cases and review the legal risks involved to ensure that the company interest is protected.

3. To develop a brand strategy for the company. Oversee a wide array of business functions including branding, communication channels, online and offline promotions, and market research.

4. To oversee performance of business support personnel to ensure that deliverables are achieved and provide coaching and mentoring to direct reports.

II. Responsibilities

A. Crew Support

1. Ensure that the company registration and accreditation with relevant government agencies are always updated and ready for inspection.

2. Ensure that all vessels manned by UltraShip Crewing Phils., Inc. are duly covered with P&I and MLC insurance and have a valid Collective Bargaining Agreement (CBA).

3. Review and coordination with Garrets for vessel provisions.

4. Oversee that Drug and Alcohol test for all vessels are carried out on a timely manner and required certificates are uploaded in the system.

5. Sign crew employment contracts and other certification requirements of seafarers such as sea service records and other post deliverables services.

B. Crew Care and Welfare

1. Ensure proper, timely organization and coordination of crew welfare social and learning activities such as crew seminars and conferences.

2. Ensure continuous development of new enrichment programs for seafarers and their dependents.

3. Establish and maintains good relationship with seafarers, their families as well as with government and shipping industry.

4. To ensure that seafarers concern and grievances are being addressed to.

5. Participates in health insurance (HMO) negotiations and ensure that crew master list is updated.

6. Ensure social costs administration, to include among others, ensuring accuracy and timely processing and reporting of all government remittances of crew (ie. SSS, Pag-ibig, Philhealth, AMOSUP) and to prepare and monitor schedule of deductions to crew (ie. SSS loan, pag-ibig loan).

B. Crew and Customer Engagement

1. Relationship management, strengthen the team’s partnership with customer and seafarers by driving regular communication and interaction in day-to-day operational transactions.

2. Review of engagement survey results and propose action plans, driving regular process review for the purpose of providing value-added feedback and improvements.

3. Responding to escalated crew concern and issues.

4. Implementing customer support processes to enhance customer satisfaction.

C. P&I Cases

1. Ensure that the monthly P&I progress reports is communicated to relevant parties.

2. Provide assessment and recommendations on medical cases basis the labour laws, collective bargaining agreement (CBA) and Department of Migrant Workers (DMW) rules and regulations.

3. Monitor sickness expenses and sick leave payments to sick crew.

4. Approval of medical expenses recommended by the company designated physician.

D. Industrial Relation

1. Establish and maintains good industrial relations with government and shipping industry such as DMW (POEA), MARINA, PRC, TESDA, to include Flag State Offices, and the Unions (AMOSUP.

2. To ensure company monthly reports are submitted timely.

3. To ensure that all government reportorial requirements are done on a timely manner

Skills Requirements:

Strong management skills with extensive knowledge and expertise in the following:

Philippine labour law, different vessel CBA’s, DMW (POEA) rules and regulationsP&I Claims and BenefitsPlanning and organizing event, seminar, and conferences

Additional Skill Requirements:

Excellent interpersonal skills

Related work experience: not less that ( 8 ) years of same specialization

Amendable to work: Malate, Manila

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About us We are the UltraShip Crewing Phils., Inc. a registered manning company located at 3F NAESS House 2215 Leon Guinto St., Malate, Manila. We provide manning services for our Principal UltraShip ApS at Smakkedalen 6, Gentofte 2820 Denmark.  History and Financial Growth UltraShip Crewing Phils., Inc., is a joint venture between Ultragas and a local crewing agency in the Philippines. The original founding company was renamed Othello-Micomar in October 2009 before becoming UltraShip Crewing Phils., Inc., in August, 2014. The company has provided highly qualified and experienced seafarers to the Ultragas Fleet since 1988. The long term plan is that the company will also be in position to supply seafarers of Philippine nationality to other vessels in the Ultranav group, in line with the company’s long term strategic plan. UltraShip Crewing Phils Inc. (UCPI) offers highly competitive maritime professionals both at sea and ashore to the Ultranav group. With Crew Management as its core competency, UCPI currently provides experienced mariners to a growing fleet of LPG vessels managed by UltraShip ApS in Denmark and Bernhard Schulte Shipmanagement in the UK. UCPI has a pool of well over 500 seafarers with a retention rate of close to 93% allowing the company to provide marine HR solutions with high degree of dedication, loyalty and efficiency.UltraShip Crewing Phils., Inc also provides other support functions to the UltraShip technical management organization in Copenhagen (HQ) such as Marine IT/Planned Maintenance System and Ship Payroll services.