Customer Service Representative - Eastwood, QC

Industry Category	Services	Position	Customer Service
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Quezon City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	25000-35000 PHP / Monthly
Updated Date	2022-09-26	Valid Until	Long-term validity

Position Title: Member Services and Operations Associate

Company Description:

The Company is a technology-assisted EV mobility company that creates an entirely new way to bring short and long term vehicle rental to life long customers. Our model operates under higher margins while also increasing overall customer satisfaction and retention.

Job Description:

Understand customers’ inquiries or complaints and deal effectively.Handling incoming inquiries from Members regarding a variety of requests.Create, manage and resolve claims and any repairs needed for vehicles at repair facilities and insurance companies. Assisting members with any technical issues related to website or products and escalate issues to as necessary.Identifying, researching, and resolving customer issues using all available resources.Consistently meeting established performance and quality standards.Maintenance of thorough knowledge of systems so that information can be researched, and proper information is given to members.

Qualifications:

At least 1 year of experience in the BPO IndustryExperience in handling voice accountAt least 2nd year College levelMust be amenable to work in Eastwood, QC - onsite and Shifting Schedule