Account: Mobile Financial
Start Date: September 26, 2022
Work onsite in Bulacan
With 1.6 Year CS Experience or 1.6 Years of solid BPO Experience
Customer Service Representative Responsibilities:Maintaining a positive, empathetic, and professio
nal attitude toward customers at all times.Respo
nding prom
ptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professio
nal customer support.
Nezda - Established in 2014 with 2 offices world-wide, 200+ global clients and strategic workforce is now emerging as Philippines’s most promising people supply chain company with multiple offices and 300+ core employees.The company started with IT Temporary staffing and now expanded its portfolio to now become the one stop solution for staffing & HR services by offering the following services:-Temporary staffing, Permanent Recruitment, Payroll processing, and Learning Services.