Job Description Position: Client Support Specialist Unicity is a global leader in the health and wellness industry pursuing the advancement of nutritional science. Through our commitment to research, education, and developmentof new formulations that meet current and growing health concerns, Unicity improves the quality of people's lives by helping them to Look Better, Feel Better, and Live Better. Headquartered in Orem, Utah, and driven by more than 100 years of enterprise, Unicity empowers its employees, distributors, and customers to achieve their aspirations. What We Seek: Unicity Philippines is on the lookout for a dynamic Client Support Specialist to join our pioneer team for International Customer Support. You will provide great customer support experience for our roster of clients by engaging them through inbound questions via various channels. To do well in this role, you must be comfortable in communicating in English and have the ability to multi-task. The daily activities:· Acknowledging and responding promptly to clients’ inquiries via calls, live-chats and/or emailsGuiding customers through order taking, troubleshooting and/or navigating through company sites· Reviewing client accounts, providing updates and information about billing, shipping, refunds, and other account related items· De-escalating situations involving clients with concerns and/or offer further support · Ensuring customer satisfaction by building engagement to going the extra mile· Maintaining a positive and professional attitude at all times· Willing to work onsite in a night-shift scheduleThe must haves:· Previous work experience in a customer support role· Fluent in English / Strong communication skills (verbal and written)· Organized, detail oriented, and has the ability to multi-task· Tech savvy and proficient in MS Office· A team player and is motivated to get things done!· A college or university graduate - Fresh graduates are welcome to apply!· Can start ASAP! What we offer:Highly collaborative and nurturing environment· Competitive salary package (Php20,000 – Php30,000) *negotiable depending on work experience. Night Differential Pay and Overtime Pay (in accordance with DOLE guidelines)· Upon regularization: HMO, Group Life Insurance, Vacation & Sick Leave Credits and Health and Wellness Product CreditsVariable bonus based on company performance
